Alexis Baad
Chicago
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Server
Cira
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Gaijin
04.2023 - 08.2023
- Consistently maintained a high level of customer satisfaction by providing friendly, efficient service
- Upsold additional items to customers, resulting in an increase in average check size
- Handled customer complaints and concerns in a professional and timely manner
- Informed guests on what we specialized in and the different styles available
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Server
Little Goat Diner
02.2021 - 12.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous regulars from satisfied customers
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
Server, Host, Takeout
California Pizza Kitchen
01.2014 - 12.2020
- Consistently earning 20% tips or over
- Balanced trays with care to successfully deliver large volumes of food and drinks quickly
- Handled as many as 8 tables at once with high service quality
- Suggested menu choices such as daily specials and appetizers to increase sales and meet up-sell targets
- Engaged customers in friendly conversation to boost satisfaction and loyalty to the restaurant
- Trained new servers in restaurant procedures and customer service standards
Education
High School Diploma -
Kathleen High School
06.2013
Skills
- Aloha POS
- Toast POS
- Time Management Skills
- Multitasking Skills
- Problem Solving Skills
- Excellent Customer Service Skills
- Friendly and Outgoing Attitude
- Conflict resolution
Timeline
Server
Cira
08.2023 - Current
Server
Gaijin
04.2023 - 08.2023
Server
Little Goat Diner
02.2021 - 12.2022
Server, Host, Takeout
California Pizza Kitchen
01.2014 - 12.2020
High School Diploma -
Kathleen High School
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