Alexis Balmer
Summary
Driven by results, I leveraged my expertise in vendor relationships and problem resolution at Lessen to enhance customer satisfaction and streamline procurement processes. Skilled in Microsoft Office and negotiation, I significantly improved vendor performance and fostered collaborative partnerships, contributing to business growth and operational efficiency. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
8
8
years of professional experience
Work History
Vendor Sourcing Specialist
Lessen
02.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Conduct interviews and assessments to identify potential vendors in designated markets and service areas.
- Develop and nurture relationships with vendors to ensure high-quality service delivery and competitive pricing.
- Negotiate pricing and service agreements with vendors while adhering to margin requirements.
- Ensure vendors meet insurance and compliance requirements set by the company.
- Facilitate the onboarding process for new client accounts and manage renewals for existing accounts.
- Assess vendor performance and identify opportunities for improvement.
- Provide recommendations to leadership on resolving issues and optimizing vendor relationships.
- Understand client needs and effectively communicate them to vendors to ensure alignment.
- Cultivate strong, collaborative relationships with vendors to foster long-term partnerships.
- Issue Resolution:
- Address and resolve complex issues escalated by clients, with a focus on timely resolution.
- Vendor Performance Evaluation:
- Collaborate with the operations team to evaluate vendor performance and take action as needed to address underperformance.
Procurement Specialist
CBRE| Faculty Source
11.2020 - 02.2022
- Compiles, analyzes and condenses data into a comprehensive presentation form.
- Oversees the tracking and organization of various vendor documents.
- Researches suppliers to obtain pricing and specifications based on corporate usage and specifications.
- Creates paperwork necessary for the acquisition of materials and services.
- Interfaces with internal customers to provide proactive customer service support.
- Provides related administrative support to including, but not limited to, scheduling of appointments and relaying information to internal and external clients.
Associate Buyer
CBRE|FacilitySource
08.2019 - 11.2020
- Identify potential Service Partners to expand companies depth and capacity
- Support Service Partners with new opportunities
- Work in conjunction with Buyers to identify areas of opportunities and strategies to close network gaps
- Communicate with Service Partners about requirements and conditions
- Sourcing of Service Partners for new clients as well as replacements of under performing Service Partners
- Maintained timely product deliveries by effectively communicating with vendors, merchants and distribution center
Swim Instructor / Marketing Manager
CSUB Learn To Swim
05.2016 - 05.2019
- Teaches water safety to children, ages vary from 5-18
- Utilized communication skills to greet children and provide excellent service
- Sets up daily schedule and instructor guidelines
- Organizes class size to accommodate specific needs and disabilities
- Organizes all incoming applications into swim school database
- Assists in all accounting
Education
Bachelor of Science - Communication Concentration of Public Relations
California State University - Bakersfield
Bakersfield, CA05.2019
Skills
- Accurate record keeping
- Vendor relationships
- Team management
- Problem resolution
- Advanced User of Microsoft Office Suite, including Outlook, Excel, and PowerPoint
- Verbal and written communication
- Organization
- Customer service
- Negotiating material prices
- Product procurement
HONORS, ACTIVITIES AND COMMUNITY SERVICE PROJECTS:
- CSUB Athletic Director's List
- CSUB Rudy Carvajal Community Service Award
- Academic All-WAC honors
- 4 year letter winner – CSUB Swim and Dive team
- Sensational Sophomore
- Volunteer; Power of the Purse Against Human Violence
- Volunteer: McDonald's Playhouse
Timeline
Vendor Sourcing Specialist
Lessen
02.2022 - Current
Procurement Specialist
CBRE| Faculty Source
11.2020 - 02.2022
Associate Buyer
CBRE|FacilitySource
08.2019 - 11.2020
Swim Instructor / Marketing Manager
CSUB Learn To Swim
05.2016 - 05.2019
Bachelor of Science - Communication Concentration of Public Relations
California State University - Bakersfield
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