Summary
Overview
Work History
Education
Skills
Narrative
References
Timeline
Generic

Caitlin Dalton

Chicago,IL

Summary

Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets. I have extensive personal observation of customer relations, as well as the need for accurate fiscal accounting. I have a positive attitude and often approach problems with a "How do we solve the problem" mindset. My formal education is on-going and will better equip me to advance throughout my business career. This education is designed to train and aid my understanding of the multiple aspects of business, more specifically, marketing. Presently, my short-term goal is to elevate my career. My long-term goals are to obtain a bachelor's degree and invest in real estate.

Overview

9
9
years of professional experience

Work History

Vendor Sourcing Specialist

Lessen, Inc.
Chicago, IL
01.2024 - 11.2024
  • Developed and implemented strategies for vendor onboarding, training, and performance management.
  • Conducted market research to identify potential new vendors.
  • Negotiated pricing and terms with existing vendors on behalf of the company.
  • Ensured compliance with relevant regulations and laws governing vendor relationships.
  • Collaborated with cross-functional teams to ensure successful execution of vendor projects.
  • Managed day-to-day communications with multiple vendors simultaneously.
  • Reviewed contracts prior to signing off by legal department.

Customer Support Representative

Lessen, Inc.
Chicago, IL
02.2023 - 01.2024
  • Assisted customers with pricing, billing, and troubleshooting.
  • Maintained an up-to-date knowledge of services offered by the company.
  • Handled escalated customer service issues with professionalism and empathy.
  • Conducted follow-up calls to ensure customer satisfaction.
  • Developed relationships with customers through friendly interactions.
  • Followed established policies and procedures while providing excellent customer service.

Legal Analyst

Verros Berkshire PC
08.2021 - 09.2022
  • Responsible for accurate monetary accounting of Property Tax Appeal Board returns
  • Knowledgeable of and responsible for all Property Tax Appeal Board Appeals
  • Develop and deliver training for new employees
  • Duties include processing Property Tax Appeal Board correspondence
  • Executive calendar management

Executive Assistant

Bradley Batka Firearms Safety and Training
02.2019 - 08.2021
  • Responsible for booking travel arrangements and developing itineraries
  • Responsible for organizing executive meetings and taking detailed minutes
  • Assist in preparation of regularly scheduled reports
  • Develop and deliver training for new employees
  • Duties include coordinating and supervising all executive calendar management

Bartender

HVAC Pub
05.2016 - 02.2019
  • Responsible for accurate monetary accounting
  • Responsible for bar inventory accounting and ordering
  • Responsible for general positive customer relations and positive personal customer interaction
  • Knowledgeable of and responsible for crafting signature cocktails
  • Develop and deliver training for new employees
  • Duties include coordinating and supervising any required opening/closing duties

Education

Bachelor of Science - Marketing

Southern New Hampshire University
Manchester, NH
08-2025

Skills

  • Issue resolution
  • Relationship management
  • Pricing strategy
  • Negotiation expertise
  • Superb time management
  • Proficient with technology

Narrative

My experience with some of the busiest Companies in the City has afforded me substantial understanding of the service industry. My background includes diverse settings from bar/taverns to law assistant/clerk. I have extensive personal observation of customer relations, as well as the need for accurate fiscal accounting. This experience was obtained in differing businesses, from simple bartending to legal analyst. I have a positive attitude and often approach problems with a 'How do we solve the problem' mindset. I am not afraid to do whatever is necessary to accomplish the goal put before me., Elevate my career., Obtain a bachelor's degree and invest in real estate.

References

References available upon request.

Timeline

Vendor Sourcing Specialist

Lessen, Inc.
01.2024 - 11.2024

Customer Support Representative

Lessen, Inc.
02.2023 - 01.2024

Legal Analyst

Verros Berkshire PC
08.2021 - 09.2022

Executive Assistant

Bradley Batka Firearms Safety and Training
02.2019 - 08.2021

Bartender

HVAC Pub
05.2016 - 02.2019

Bachelor of Science - Marketing

Southern New Hampshire University
Caitlin Dalton