ALexis Bellamah
Hamilton,OH
Summary
Detail-oriented analytical professional equipped with robust technical knowledge and critical thinking abilities, excelling in data-driven environments. Demonstrates a proactive approach to problem-solving, consistently surpassing expectations while working independently or collaboratively. Proven track record in leveraging data analysis to drive informed decision-making and optimize processes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
Walgreens
01.2024 - Current
- Opens and closes store including starting systems, handling cash, and ensuring store is ready for business
- Supervises team during daily shifts, ensuring efficient operation and customer satisfaction.
- Completes product returns, customer voids, refunds, and cash drops into safe as needed
- Assists pharmacy with daily operations as needed including counting and dispensing medications
- Models and delivers a distinctive and delightful customer experience
- Assists with and coaches other team members to work with warehouse and vendor operations
- Assists in the development and implementation of new operational procedures
- Participates in ongoing training to ensure HIPPA and federal compliance
Service Desk Analyst
Encore Technologies
12.2022 - 12.2023
- Maintained composure and patience in the face of difficult customer situations, applying de-escalation techniques, and positive customer support
- Uninstalled and reinstalled basic software applications, resolved username problems, verified proper hardware and software setup, resolved network connectivity issues and corrected email irregularities
- Documented solutions and troubleshooting steps concisely in ticketing system and alerted other team members of new service solutions
- Maintained audit trail and statistical records of problems and conditions reported by clients
Meat and Produce Associate
Walmart
02.2021 - 11.2022
- Efficiently removed and disposed of spoiled meat and produce, ensuring a clean and sanitary sales floor
- Regularly adjusted on-hand quantities for products to maintain accurate inventory
- Participated in inventory counts, verifying stock levels and identifying discrepancies
- Collaborated with team members to uphold cleanliness and safety standards, contributing to a positive shopping experience for customers
- Adapted to changing priorities and tasks, demonstrating flexibility and reliability in a dynamic retail environment
Customer Service Associate
Walmart
08.2020 - 02.2021
- Provided exceptional customer service by assisting shoppers with product inquiries and addressing concerns, resulting in increased customer satisfaction
- Identified areas of improvement in customer service processes and suggested changes accordingly
- Processed customer transactions accurately and efficiently at checkout
- Supported sales team members to drive growth and development
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Complied with all federal and state regulations while assisting customers with international financial prepaid transactions
Education
IT Cybersecurity Program -
Kable Academy
01.2022
High School Diploma -
Milford High School
01.2020
Skills
- Effective Communication Skills
- Operational Leadership
- Analytical Problem Solving
- HIPAA Regulation Adherence
- Technical Troubleshooting
- Skilled in Microsoft 365 Tools
- Windows 10 Proficiency
Certification
- Networking+, 05/22
- Cybersecurity+, 05/22
References
Available upon request
Timeline
Shift Leader
Walgreens
01.2024 - Current
Service Desk Analyst
Encore Technologies
12.2022 - 12.2023
Meat and Produce Associate
Walmart
02.2021 - 11.2022
Customer Service Associate
Walmart
08.2020 - 02.2021
IT Cybersecurity Program -
Kable Academy
High School Diploma -
Milford High School