DeAna DAVIS
Miami,FL
Summary
Detail-oriented professional with 4+ years in customer service and administrative roles. Manage customer flow, resolve inquiries, and maintain accurate records in fast-paced environments. Support teamwork and deliver consistently high service quality.
Overview
4
4
years of professional experience
Work History
Shift Leader
Cold Stone Creamery
Miami, Florida
01.2026 - Current
- Managed customer flow to ensure fast, friendly service and enhance customer satisfaction.
- Addressed and resolved customer concerns to strengthen loyalty and improve customer experience.
- Accurately processed payments to uphold financial integrity.
- Upheld cleanliness and organization of the workspace, supporting operational effectiveness.
- Resolved customer complaints promptly to maintain satisfaction.
- Monitored cash handling procedures for accuracy and security.
- Trained, managed and motivated employees to promote professional skill development.
Student Intern
Achieve Miami
Miami, Florida
06.2024 - 07.2024
- Conducted research on best practices in youth mentorship and engagement strategies.
- Collaborated with team members to create impactful educational resources.
- Cultivated a collaborative environment through interactions with staff and students.
- Organized community outreach events aimed at benefiting local student populations.
- Optimized workflow by coordinating daily operations and schedules.
Crew Member
Chipotle Mexican Grill
Miami, Florida
11.2022 - 07.2024
- Assisted customers with orders, ensuring positive experiences through friendly and efficient service.
- Delivered fast, accurate service in a high-volume environment.
- Processed orders and payments efficiently.
- Stocked inventory, ensuring all items were fresh and readily available.
- Completed opening and closing tasks, establishing organized workstations and maintaining a clean environment.
- Cleaned the restaurant area by sweeping floors, wiping tables, and emptying trash receptacles.
- Ensured a tidy and welcoming environment in the lobby, the front counter, and the restrooms to enhance customer experience.
- Monitored food safety practices, following health regulations consistently.
- Maintained cleanliness while promoting teamwork among staff to enhance service quality.
Baker
Crumbl Cookies
Miami, Florida
08.2023 - 12.2023
- Prepared and packaged orders to ensure quality and accuracy.
- Addressed customer needs and inquiries to enhance service experience.
- Organized and maintained workspace to support operational efficiency.
Education
High School Diploma -
Robert Morgan Educational Center
Miami, FL05-2025
Skills
- Point-of-sale proficiency
- Cash Management
- Detail-oriented cash handling
- Scheduling expertise
- Effective communication skills
- Collaborative teamwork
- Teamwork
- Attention to Detail
- Employee development
- Staff Development
- Employee engagement
- Positive attitude
- Communication
- Insurance verification
Timeline
Shift Leader
Cold Stone Creamery
01.2026 - Current
Student Intern
Achieve Miami
06.2024 - 07.2024
Baker
Crumbl Cookies
08.2023 - 12.2023
Crew Member
Chipotle Mexican Grill
11.2022 - 07.2024
High School Diploma -
Robert Morgan Educational Center