Alexis Beveridge
Rahway,New Jersey
Summary
Accomplished Manager with a proven track record at Central Wine Merchants, enhancing customer satisfaction and team performance through expert leadership and problem-solving skills. Specializes in staff training and development, and adept in time management, ensuring high-quality service delivery and achieving significant sales goals.
While working at The Ryland Inn under chef owner Craig Shelton managed an award winning wine list and also achieved an extraordinary rating from the NYT.
Overview
27
27
years of professional experience
Work History
Manager
Central Wine Merchants
04.2013 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cross-trained existing employees to maximize team agility and performance.
Sales Manager
Garys Wine and Marketplace
03.2005 - 04.2012
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Som Manager
Ryland Inn
09.1997 - 04.2003
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Broward County Coumminity Colledge
Broward County High School Diploma -
North Hunterdon HS
Annandale, NJ06-1986
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
Timeline
Manager
Central Wine Merchants
04.2013 - 09.2024
Sales Manager
Garys Wine and Marketplace
03.2005 - 04.2012
Som Manager
Ryland Inn
09.1997 - 04.2003
Broward County Coumminity Colledge
High School Diploma -
North Hunterdon HS
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