Yolanda F. Jackson
Rahway,New Jersey
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
25
25
years of professional experience
Work History
Medical Assistant
Pulmonology,Sleep,Allergy & Critical Care Medicine
05.2018 - Current
- Scheduled patient appointments
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Managed inventory of medical supplies, monitoring stock levels and placing orders as necessary to maintain optimal clinic operations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Ensured accurate record-keeping for patient files, updating information as needed and maintaining confidentiality.
- Conducted thorough pre-examination assessments of patients'' vital signs, medical histories, and presenting symptoms for informed physician evaluations.
- Prepared examination rooms and sterilized equipment according to strict guidelines, ensuring a safe environment for patient care delivery.
- Educated patients on their health conditions, medication usage, and self-care techniques to promote proactive healthcare management.
- Provided compassionate support to patients during difficult times, offering a listening ear and empathetic approach to care delivery.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Measured patient pulse oximetry.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient spirometry.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Improved clinical workflow with introduction of electronic health records system.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Phlebotomist
Enzo Clinical Labs, INC
01.2015 - 05.2018
- Collect blood sample from patients
- Practice proper patient identification
- Label vials with patient name and date of birth
- Decipher the best method for drawing blood depending on the specific patient
- Centrifuge blood sample
- Work with large number of patient varying in age and health status
- Be friendly, courteous and sympathetic when it comes to working with patients
- Keep phlebotomy station well- organized at all time
- Practice infection control standards at all times when working with patients and equipment
- Order supplies when necessary
- Keep log book updated every day
Tax Preparer
Liberty Tax Service
01.2011 - 12.2011
- Interview clients to obtain additional information on taxable income and deductable expenses and allowances
- Prepare or assist in preparing simple to complex tax returns for individuals or small businesses
- Furnish taxpayers with sufficient information and advice in order to ensure correct tax form
- Consult tax law handbook or bulletins in order to determine procedures for preparation of typical returns
Medical Assistant
Respiratory Health
01.2009 - 12.2009
- Measured vital signs, such as pulse rate, temperature, blood pressure
- Performed Pulmonary Function Test
- Scheduled patient appointments
- Performed EKG & Phlebotomy Techniques
- Instructed patients how to use asthma & nose inhaler
- Performed Food & allergy test
Medical Assistant
Care Station, Urgent Care
01.2000 - 12.2006
- Drug screening for outside companies
- Breath, alcohol testing
- Administered audiogram, spirometry
- Maintained occupational charts
- Administered prescribed oral medications underwritten direction of physicians
Education
Medical Assistant - Honored Graduate
Ultrasound Diagnostic School
Iselin, NJGraduated -
Westside High School
Newark, NJPsychology Major - Psychobiology
William Paterson University
Wayne, NJ01-2026
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- CPR
- Reliable transportation
- Adaptable
- Compassionate
- Reliable team player
- EMR / EHR
- Professionalism and ethics
Phone
cell, 973-207-7452
Timeline
Medical Assistant
Pulmonology,Sleep,Allergy & Critical Care Medicine
05.2018 - Current
Phlebotomist
Enzo Clinical Labs, INC
01.2015 - 05.2018
Tax Preparer
Liberty Tax Service
01.2011 - 12.2011
Medical Assistant
Respiratory Health
01.2009 - 12.2009
Medical Assistant
Care Station, Urgent Care
01.2000 - 12.2006
Graduated -
Westside High School
Medical Assistant - Honored Graduate
Ultrasound Diagnostic School
Psychology Major - Psychobiology
William Paterson University
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