Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Booker

Charlotte,NC

Summary

I'm an experienced customer service and administrative professional with a strong background in hospitality, property support, and team leadership. I take pride in helping others feel seen, supported and taken care of, by solving complex issues or simply showing up with a positive attitude. I enjoy working in environments that require both professionalism and heart, where critical thinking, communication and consistency make a real difference. I'm confident managing and assisting with resident concerns, coordinating teams, and creating smooth day-to-day operations. I trust that I bring a calm steady energy to the spaces I enter. I'm excited to bring that same presence into a community focused role, one where I can grow, contribute and make a positive impact every day.

Overview

10
10
years of professional experience

Work History

Regional Director of Concierge

CDS Agency
01.2022 - 10.2022
  • Coordinated operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
  • Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
  • Managed the integration of new acquisitions, ensuring a smooth transition and alignment with the overall strategic vision.
  • Produced six reports per week to analyze job performance against team goals.
  • Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
  • Monitored staff performance by actively engaging in and observing day-to-day activities.
  • Led restructuring of regional management team to better align with corporate goals and market demands.
  • Produced 3 reports per week to analyze job performance against team goals.

Director of Concierge

CDS Agency
08.2021 - 01.2022
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Boosted client satisfaction by 45 % through exceptional relationship management and prompt resolution of issues.

Petty Officer 2nd Class

United States Navy
03.2016 - 03.2021
  • Maintained strict security protocols while handling classified information, mitigating the risk of unauthorized access or disclosure.
  • Increased operational readiness by conducting thorough training exercises and performance evaluations for junior personnel.
  • Upheld the highest standards of professionalism while serving as a representative of the United States Navy both domestically and abroad.
  • Improved overall unit performance by mentoring subordinates in professional development and career advancement opportunities.
  • Mentored and supervised 30 personnel within unit, providing positive guidance for professional and personal development.
  • Expedited emergency response efforts by coordinating with various departments to efficiently address critical incidents.
  • Strengthened team morale through open communication channels, promoting an inclusive work environment that fostered collaboration among diverse members.
  • Enhanced team efficiency by implementing streamlined communication processes and improving procedural documentation.
  • Awarded Sailor of the Quarter for NAS Oceana 2017

Receptionist

Massage Envy Spa
02.2015 - 03.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.

Waitress

Hooters Restaurant
02.2013 - 02.2016
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Education

Bachelor of Arts - Fine Arts

Louisiana State University
Baton Rouge, LA

Bachelor of Arts - Fine Arts

University of Houston
Houston, TX

Skills

  • Community Management Software: Yardi, RealPage, Active Building
  • Customer Relations &Resident Experience
  • Team Building & Conflict Resolution
  • Staff Supervision& Training
  • Office Administration
  • Event Planning & Hospitality
  • Communication &Rapport Building
  • Active Security Clearance

Timeline

Regional Director of Concierge

CDS Agency
01.2022 - 10.2022

Director of Concierge

CDS Agency
08.2021 - 01.2022

Petty Officer 2nd Class

United States Navy
03.2016 - 03.2021

Receptionist

Massage Envy Spa
02.2015 - 03.2016

Waitress

Hooters Restaurant
02.2013 - 02.2016

Bachelor of Arts - Fine Arts

Louisiana State University

Bachelor of Arts - Fine Arts

University of Houston

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