Alexis Bowens
Redford,MI
Summary
Demonstrates strong analytical, communication, leadership, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Flight Attendant
Delta Air Lines
Detroit, MI
02.2022 - Current
- Delivered exceptional customer service, ensuring passenger comfort and satisfaction
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Youth Theater Project Assistant
Black Obsidian Theater
Detroit, MI
05.2024 - 07.2024
- Handled administrative duties, filing, and errands.
- Assisted project managers in achieving timely completion of projects through diligent monitoring and tracking of deadlines.
- Strengthened working relationships between team members with effective collaboration on tasks and open communication channels.
Flight Attendant
Spirit Airlines Inc.
Detroit, MI
06.2021 - 01.2022
- Adapted quickly to changing flight conditions, maintaining calm and professionalism under pressure.
- Collaborated with crew members to ensure efficient boarding and deplaning processes.
- Monitored cabin conditions, promptly addressing passenger needs and concerns during flights.
- Trained
Customer Service Representative/Educator
Michigan Science Center
Detroit, MI
09.2018 - 03.2019
- Conducted follow-ups with customers to ensure satisfaction and gather feedback.
- Resolved customer inquiries through effective communication and active listening.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
The Henry Ford Museum
Dearborn, MI
10.2013 - 06.2018
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new team members on customer service protocols and best practices.
- Managed customer accounts using CRM systems to ensure accurate information tracking.
- Collaborated with cross-functional teams to enhance overall customer experience.
- Facilitated training sessions for new personnel on company operations policies and services.
Education
Associate of Arts - Communication
Schoolcraft College
Livonia, MISkills
- Proficient in Adobe, Microsoft Office and Salesforce technologies
- Team collaboration
- Customer relationship management
- Multitasking Abilities
- Excellent communication
Strong work ethic
Attention to detail
First aid
Interpersonal communications
Company policy adherence
Clear communication
Timeline
Youth Theater Project Assistant
Black Obsidian Theater
05.2024 - 07.2024
Flight Attendant
Delta Air Lines
02.2022 - Current
Flight Attendant
Spirit Airlines Inc.
06.2021 - 01.2022
Customer Service Representative/Educator
Michigan Science Center
09.2018 - 03.2019
Customer Service Representative
The Henry Ford Museum
10.2013 - 06.2018
Associate of Arts - Communication
Schoolcraft College