Isaac Goodwin III
Inflight Crew Member
Jamaica,NY
Summary
Dynamic professional with 7+ years of experience in leadership, talent development, and customer relationship management. Proven success at JetBlue Airways, driving diversity initiatives and improving team productivity by 25%. Skilled in fostering inclusive environments, strategic planning, and relationship-building. Eager to transition into HR, recruiting, and talent acquisition, leveraging expertise in communication, conflict resolution, and CRM tools.
Overview
7
7
years of professional experience
Work History
Flight Attendant
JetBlue Airways, JFK International Airport
Queens, NY
11.2021 - Current
- Delivered exceptional customer service to over 200 passengers per flight, achieving 95% satisfaction ratings and fostering trust and loyalty.
- Collaborated with diverse teams to ensure efficient operations, 100% safety compliance, and quick issue resolution, contributing to smooth flight experiences.
- Mentored 10+ new hires through training sessions and led mental wellness initiatives, improving team morale and retention by 20%.
- Managed high-pressure situations with professionalism, resolving 95% of issues independently and maintaining calm under pressure.
Residence Life Coordinator
Salisbury University & Frostburg State University
Maryland, MD
08.2017 - 09.2020
- Directed operations for student housing, managing 16 staff and 8,000+ residents, boosting resident satisfaction by 15% and reducing issues by 10%.
- Designed onboarding processes that cut staff turnover by 20% and improved policy adherence, achieving 98% retention.
- Led conflict resolution and training, increasing team productivity by 25% and earning commendations for diversity leadership.
Multicultural Student Services Coordinator
Salisbury University Office of Cultural Affairs
Salisbury, MD
08.2019 - 06.2020
- Advised students on academic, personal, and career goals, leading to an 85% success rate in achieving goals and a 10% increase in retention.
- Developed and implemented diversity programming that engaged 1,000+ students, improving diversity awareness by 20%.
- Secured $50,000+ in external funding, supporting 15% more student programs and expanding services.
Communications Intern
The New School
Manhattan, NY
06.2019 - 08.2019
- Coordinated cross-departmental onboarding efforts, increasing student satisfaction by 30% and retention by 15%.
- Developed communication strategies, boosting program engagement by 25% and reaching 2,000+ students.
- Built media relationships, resulting in a 40% increase in media coverage and supporting 5+ PR campaigns.
Title IX Coordinator
Frostburg State University Office of Gender Equity
Frostburg, MD
09.2017 - 06.2018
- Co-facilitated 30+ training sessions and workshops for over 1,500 students, increasing engagement and awareness around sexual assault prevention and gender equity.
- Developed and delivered targeted programs for diverse student populations, boosting program participation by 25% and improving student resource utilization by 15%.
- Supported students in breaking down myths about sexual assault and provided guidance on reporting, contributing to a 20% improvement in campus climate survey results related to sexual harassment.
Education
M.Ed - Curriculum And Instruction
Salisbury University
Salisbury, MD05-2020
Bachelor of Arts - Sociology
Morgan State University
Baltimore, MD05-2017
Skills
Talent Acquisition & Onboarding
Leadership & Team Development
Diversity, Equity, and Inclusion Initiatives
Data Management & Reporting
Process Improvement & Strategic Planning
Conflict Resolution & Mediation
Customer Relationship Management
Proficient in Microsoft Office Suite, CRM Tools, and Cloud Technologies
Timeline
Flight Attendant
JetBlue Airways, JFK International Airport
11.2021 - Current
Multicultural Student Services Coordinator
Salisbury University Office of Cultural Affairs
08.2019 - 06.2020
Communications Intern
The New School
06.2019 - 08.2019
Title IX Coordinator
Frostburg State University Office of Gender Equity
09.2017 - 06.2018
Residence Life Coordinator
Salisbury University & Frostburg State University
08.2017 - 09.2020
M.Ed - Curriculum And Instruction
Salisbury University
Bachelor of Arts - Sociology
Morgan State University
Similar Profiles
Odane DunkleyOdane Dunkley
Ground Operations Supervisor at JetBlue Airways, JFK International AirportGround Operations Supervisor at JetBlue Airways, JFK International Airport
Mohammed SiddiqueMohammed Siddique
Traffic Controller at JetBlue Airways, JFK International AirportTraffic Controller at JetBlue Airways, JFK International Airport
Dontae WhiteheadDontae Whitehead
Ground Operations at JetBlue Airways, JFK International AirportGround Operations at JetBlue Airways, JFK International Airport