Dedicated servant leader with 12+ years dedicated to providing quality care for ultimate customer satisfaction. I have excellent problem solving skills, along with patience & empathy for customers. Creative, hardworking, and ready to join my next team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Flight Attendant
Frontier Airlines
01.2023 - Current
Performs pre-flight safety checks
Prepares aircraft between flights, ensuring cabin areas meet cleanliness standards
Ensures food, beverages, and other supplies are on board and sufficiently stocked
Greets passengers, assists with prompt location of seat assignments, and ensures all
carry-on luggage and personal items are properly stowed in overhead or under-seat
storage
Provides instruction on safety/emergency procedures; demonstrates the proper use of
seat belts, oxygen masks, and flotation devices
Delivers in-flight food and beverage services, collecting payment as required
Responds to any in-flight emergencies by providing necessary assistance to
passengers including administering emergency first aid and completing reports on
any injuries or incidents
Assists passengers with safe and efficient exit of the aircraft
Maintains current awareness and knowledge of established airline safety and security
guidelines.
Center Director
Kiddie Academy of Pearland
01.2021 - 01.2023
Responsible for the day to day operation of a state-licensed preschool of 180 children
Maintains personnel records and student enrollment information
Hired and retained a staff of more than 30 qualified teachers
Assign tasks, lead staff meetings and organized special events for the children
Provides orientation and training for new staff regarding the operational procedures
and policies of the program
Provides support and training in developmentally appropriate practices to staff
Conducts monthly safety drills & created emergency preparedness plans to ensure
compliance with state licensing
Executive Center Director
Kathy’s Academy
01.2020 - 01.2021
Increased FTE's by 50% within first quarter of employment
Created plans to ensure the school's mission of serving families & children was in-
alignment with company values, while rebranding the center from a "daycare" to a
preschool
Ensured safety compliance with state requirements
Met monthly budget and doubled profitability of center during employment
Recruited, onboarded and trained all new staff
Provided monthly training to existing
staff in compliance with Minimum Standards
Created policies and procedures to improve program quality
Provided customer service to new & existing families
Developed & maintained great relationships with current & inquiring families, state
licensing officials and community contacts
School Age Director
Children’s Learning Adventure
01.2018 - 01.2019
Lead and supervised the School Age team for before/after school, holiday camp, and
summer camp programs
Completed necessary documentation, including incident reports, observation reports,
attendance records and any other paperwork needed daily
Recruited & trained a staff of 35 for Summer Camp Programs, 10 during the school
year
Actively engaged in the programs to ensure consistent delivery of STEM curriculum
and activities
Made a monthly budget for supplies, and handled purchasing for a summer camp
program of 350+ children
Preschool Manager
Children’s Courtyard
01.2015 - 01.2020
Assisted the Director with the general operation of the school, ensuring that the school is operating in accordance with company and state licensing standards as well as the policies and procedures
Frequently observed and assessed students in the classroom
Assisted in hiring, scheduling and managing a staff of 26
Provided customer service to all families
Tuition payment collection, file auditing and budgeting for supplies/events
Increased annual profit of our school by 42% through marketing and enrollment.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Routinely monitored different safety aspects on the campus through daily, weekly, and monthly checklists
Conducted monthly safety meetings/drills to staff modeled positive safety behaviors to all staff
Administrative Assistant
Ivy Kids Learning Center
01.2014 - 01.2015
Ensured curriculum was implemented in each classroom with lesson plans posted
Created marketing campaigns and designed logos for camps branding
Managed A/R & collected billing with customer accounts while maintaining average of of weekly tuition collected
Ensured all monthly safety drills were properly conducted & documented
Order, stock, and issue supplies and equipment
Receive incoming calls, take reliable messages, and route to appropriate staff on multi
line telephone system
Handled scheduling for a staff of 35-45 and managed appointment scheduling, food
ordering and arranged travel when needed for our Director and School owners.
Program Manager
Cypress Fairbanks ISD
01.2011 - 01.2014
Managed on-campus Before/After School program for K-5th
Provided customer service support to parents, school staff, and other community
members
Ordered and maintained supply of activity materials, food and games
Maintained a safe working environment by practicing regular safety drills and
procedures
Coached & trained staff members in monthly meetings to ensure quality
programming
Handled tuition payments, which includes verifying funds, managing parent accounts
and ensuring delivery of payments to regional office.
Education
BS - Human Development & Family Studies
Lamar University
Beaumont, TX
2015
Diploma - Health Science
Cypress Creek High School
Houston, TX
2010
Skills
Adult AED and CPR
Coaching and Training
Sales Expertise
Company Culture and Values
Crew Coordination
Airline Operations
Safety Procedures
Verbal and Written Communication
Emergency Situations Management
Relationship Management
Schedule Management
Crew Resource Management
Aircraft Safety Checks
Cleanliness and Sanitation
Safety Regulation Compliance
Critical Thinking
Emergency Procedures Knowledge
Microsoft Word
Customer Care
Marketing
Talent Acquisition
Accounting
Budgeting
Problem Solving/Critical Thinking
Certification
CPR First Aid AED (Infant - Adult), American Heart Association
Food Handler, Houston Health Department
Director’s License, Texas Health & Human Services Commission