Bachelor of Science - Sociology
Texas Woman's University
08.2025 - 08.2026
Marya Pham
Arlington,TX
Timeline
No Degree - Linguistics And TESOL
The University of Texas At Arlington
08.2020 - 12.2020
Flight Attendant
United Airlines
01.2019 - 07.2025
No Degree - Doctor of Chiropractic
Parker University
08.2018 - 11.2018
Registered Dental Assistant
South Texas Dental
08.2017 - 08.2019
Barista
Starbucks
11.2014 - 04.2017
Associate of Arts -
Tarrant County College
08.2014 - 05.2017
Work History
Flight Attendant
United Airlines
San Franciso, CA
01.2019 - 07.2025
- Demonstrated knowledge of safety protocols and emergency procedures for passenger safety.
- Assisted in pre-flight preparations, ensuring compliance with airline standards.
- Provided exceptional customer service by addressing passenger needs and inquiries.
- Collaborated with team members to maintain cabin cleanliness and organization.
- Learned to operate in-flight equipment and assist with meal service efficiently.
- Adapted quickly to changing situations while maintaining calm during flights.
- Participated in training sessions on company policies and safety regulations.
- Engaged with passengers to promote a positive travel experience through effective communication skills.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Resolved passenger conflicts and medical emergencies during flights.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
- Relayed updates and information to passengers after confirming key details with pilot.
- Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
- Welcomed passengers aboard and provided overview of safety procedures.
- Offered personalized assistance to children, elderly and passengers with special needs.
Registered Dental Assistant
South Texas Dental
Arlington, TX
08.2017 - 08.2019
- Assisted in patient care by preparing treatment rooms and sterilizing instruments.
- Collaborated with dental team to enhance patient experience through effective communication.
- Implemented infection control protocols to maintain a safe clinical environment.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Managed appointment scheduling and coordinated patient follow-ups for optimal workflow.
- Monitored inventory levels of dental supplies to ensure availability and reduce waste.
- Supported the dentist during procedures by anticipating needs and providing necessary instruments promptly.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Prepared digital X-rays for dentist review, enabling accurate diagnosis and treatment planning.
- Provided post-operative instructions to patients following various treatments such as extractions or root canals.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
Barista
Starbucks
Dallas, TX
11.2014 - 04.2017
- Prepared high-quality beverages according to established recipes and customer preferences.
- Provided exceptional customer service, fostering positive customer relationships.
- Monitored inventory levels, assisting in restocking supplies as needed.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Resolved customer complaints effectively, ensuring satisfaction and repeat business.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Packaged bagels, muffins and other food items for customer purchase.
- Promoted additional items with beverages, increasing store sales.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Education
Bachelor of Science - Sociology
Texas Woman's University
Denton, TX 08.2025 - 08.2026
Associate of Arts -
Tarrant County College
Arlington, TX 08.2014 - 05.2017
No Degree - Linguistics And TESOL
The University of Texas At Arlington
Arlington, TX 08.2020 - 12.2020
No Degree - Doctor of Chiropractic
Parker University
Dallas 08.2018 - 11.2018
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid, Adult AED and CPR (Adult/Children)
- Food and beverage service
- FAA regulations
- Airline operations (Air Canada and Korean Air Customer Service and Operations agent [2015])
- Quality assurance
- Detail-oriented
- Decision-making
- Team leadership
- Public interaction
Summary
Experienced with providing top-tier in-flight service and maintaining safety standards. Utilizes effective communication and problem-solving skills to handle diverse passenger needs and situations. Track record of ensuring smooth aviation operations and delivering positive travel experience from check-in to arrival.
Experienced with patient care and dental procedure support, ensuring smooth clinic operations. Utilizes effective sterilization and infection control practices for safe environment. Knowledge of dental software and radiography, enhancing patient care quality and clinic efficiency.
Experienced with maintaining safe and nurturing environment for children. Utilizes creativity and patience to engage children in educational and fun activities. Track record of effective communication with parents to ensure satisfaction and trust.
Professional in coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently crafting and serving a variety of specialty coffee/tea/refreshers/smoothie drinks, ensuring each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Skills include artistry in beverage crafting, cash handling, and customer engagement.
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Korean
Professional Working
French
Professional Working
Physical Therapy
I'm working on homework now through the physical therapy (PT) lessons I learned as a patient in home health, in-hospital admittance, and clinical out-patient visits (2021-current) because, I've always liked to maintain optimal health and beauty.
Skin Care
As a skincare and beauty enthusiast passionate about ingredients and scientific advancements in skin health, I have deep interest in dermatological trends and ingredient science, including daily application techniques, and selective to future product promotion.
Food and Nutrition
Passionate about developing healthier, nutrient-dense alternatives to classic condiments (e.g. better-for-you homemade ranch using Greek yogurt); competitive (friendly) culinary cooking entertainment I love, and food science nutrition education for future merge of engineering innovative food product and business management in a legal adherence context.