Alexis Bradford
Amarillo,TX
Summary
Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Positive and upbeat with strong relationship-building abilities.
Overview
3
3
years of professional experience
Work History
Receptionist
Gene Messer Ford And Lincoln
11.2022 - Current
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Trained new team members on company procedures, customer service and issue resolution.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced project efficiency by maintaining accurate and up-to-date project documentation.
- Ensured compliance with industry regulations by maintaining an organized, accessible archive of controlled documents.
Night Audit Front Desk Clerk
Holiday Inn Express & Suites Amarillo South
11.2023 - 03.2024
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Increased hotel revenue by upselling rooms and promoting additional services or amenities when appropriate.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Coordinated group bookings efficiently, ensuring all necessary preparations were completed in advance of guest arrival dates.
- Ensured the security of guests'' personal belongings by managing key card access systems properly.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Used internal software to process reservations, check-ins and check-outs.
- Handled end-of-day reports, drawer balance and night audit.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Merchandise Associate
TJ MAXX
11.2020 - 02.2023
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Boosted sales performance through effective merchandising strategies and visually appealing displays.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Collaborated with store management to develop strategic plans for merchandise placement and promotion.
- Assisted in the training and development of new associates, fostering a positive team environment.
- Streamlined cashier operations for improved workflow and reduced wait times.
- Accurately handled cash, credit, and debit transactions, ensuring proper accounting of sales.
- Assisted in training new cashiers, sharing best practices and company policies.
- Handled returns and exchanges professionally, adhering to store guidelines while prioritizing customer satisfaction.
- Identified potential theft risks and followed security protocols to minimize losses.
- Enhanced customer satisfaction by providing efficient and courteous service in the dressing room area.
- Maintained a clean and organized dressing room environment, ensuring a positive shopping experience for customers.
- Managed inventory of dressing rooms, ensuring all garments were returned to their proper locations on the sales floor.
- Increased sales by implementing visually appealing and strategically placed jewelry displays.
- Enhanced customer satisfaction through personalized service and knowledgeable product recommendations.
Education
High School Diploma -
Randall High School
Amarillo, TX05.2018
Skills
- Technical Support
- Data Entry
- Administrative Support
- Clerical Support
- File Management
- Mail handling
- Documentation And Reporting
- Telephone skills
- Document Control
- Greeting and Seating Clients
- Organization skills
- Typing Speed
- Customer Service
- Bookkeeping
- Scheduling
- Dependable and Responsible
Timeline
Night Audit Front Desk Clerk
Holiday Inn Express & Suites Amarillo South
11.2023 - 03.2024
Receptionist
Gene Messer Ford And Lincoln
11.2022 - Current
Merchandise Associate
TJ MAXX
11.2020 - 02.2023
High School Diploma -
Randall High School
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