Dynamic professional with a strong background in operational efficiency and customer interaction. Known for implementing successful process improvements and fostering teamwork. Eager to leverage leadership and problem-solving skills to enhance organizational performance.
Overview
7
7
years of professional experience
Work History
Amazon Associate Problem Solve
Amazon
Kenosha, WI
08.2020 - 04.2026
Led cross-functional initiatives to streamline operational workflows and enhance efficiency.
Mentored junior associates, fostering skill development and teamwork within the department.
Implemented process improvements that reduced operational delays and increased customer satisfaction.
Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Insurance Consultant
American Family Insurance
Bristol, WI
06.2019 - 06.2020
Educated clients on policy details, claims processes, and risk management strategies.
Improved operational efficiency within the agency by streamlining workflows, automating tasks, and leveraging technology where appropriate.
Oversaw account management activities including billing inquiries, policy adjustments, and renewals to maintain high levels of client satisfaction.
Developed and maintained strong relationships with clients through regular communication and follow-ups.
Education
Associate of Applied Science - Business Management
Gateway Technical College
Kenosha, WI
12.2026
High School Diploma -
Bradford High School
Kenosha, WI
06.2019
Skills
Leadership qualities
Customer interaction
Workplace safety
Complex Problem-solving
Relationship building
Data entry
Order fulfillment
Management support
Team collaboration
Teamwork and collaboration
Timeline
Amazon Associate Problem Solve
Amazon
08.2020 - 04.2026
Insurance Consultant
American Family Insurance
06.2019 - 06.2020
Associate of Applied Science - Business Management