Lorene Jenkins
IHSS
Apple Valley,CA
11
years of professional experience
Dedicated administrative professional with over 10 years of experience providing office support, records management, customer service, and case coordination within healthcare, logistics, and government assistance environments. Recognized for reliability, professionalism, attention to detail, and the ability to manage confidential information with accuracy and discretion. Skilled in scheduling, document preparation, database management, compliance monitoring, and maintaining organized office operations in fast-paced settings. Proficient in Microsoft Office Suite, Microsoft Teams, Adobe Acrobat, and electronic record systems.
Work History
Amazon Air Associate, Problem Solve
1 Year 8 Months- Resolve shipping discrepancies, inventory issues, and operational concerns in a high-volume environment.
- Maintain accurate electronic records and documentation using internal tracking systems.
- Support daily operations through detailed reporting, organization, and communication with multiple departments.
- Demonstrate strong attention to detail while ensuring timely and accurate resolution of issues.
Client Care Provider
7 Years 10 Months- Maintained confidential client documentation and supported daily administrative tasks.
- Assisted with scheduling, recordkeeping, and communication regarding client services.
Customer Service Representative (Temporary)
6 Months- Provided administrative and customer support for Medi-Cal Rx healthcare services.
- Updated member accounts, maintained documentation, and entered detailed case notes into electronic systems.
- Coordinated communications among pharmacies, providers, insurance representatives, and clients.
- Maintained strict confidentiality while handling sensitive healthcare information and records.
Case Manager, CA COVID-19 Rent Relief Program
2 Years 5 Months- Managed high-volume case files and reviewed applications for program eligibility and compliance.
- Maintained organized electronic records, supporting documents, and audit-ready files.
- Provided administrative assistance and customer support throughout the application process.
- Utilized multiple systems including Microsoft Office, ShareFile, Power BI, GIS, and database platforms.
- Demonstrated strong time management and organizational skills while meeting deadlines consistently.
Delivery Driver
2 Years 1 Month- Maintained accurate delivery documentation and daily operational records.
- Demonstrated reliability, accountability, and strong organizational skills in a fast-paced environment.
Call Center Representative
3 Months- Managed high-volume inbound and outbound calls while maintaining professionalism and accuracy.
- Documented customer interactions and updated records within company systems.
- Assisted clients with inquiries, issue resolution, and account information.
Medical Administrative Secretary
10 Months- Managed patient scheduling, medical files, office correspondence, and front-office operations.
- Maintained HIPAA-compliant medical records and confidential documentation.
- Supported office efficiency through strong administrative organization and communication skills.
Receptionist
1 Year 7 Months- Provided front desk and administrative support in a customer-focused environment.
- Assisted with scheduling, membership inquiries, and daily office operations.
- Maintained organized records and delivered professional customer service.
Education
High School Diploma - Equivalent
Skills
Administrative Support
Office Coordination
Records & File Management
Data Entry & Database Maintenance
Scheduling & Calendar Management
Document Preparation
Customer Service & Client Relations
Compliance & Confidentiality
Microsoft Office Suite
Microsoft Excel & Teams
Electronic Records Systems
HIPAA Compliance
Strong Written & Verbal Communication
Problem Solving & Organization
Microsoft Excel
Microsoft Teams
Adobe Acrobat
Database Management
Data Entry
Filing & Records Management
Timeline
Amazon Air Associate, Problem Solve
Amazon Air KSBD
11.2024 - CurrentRead More
Customer Service Representative (Temporary)
Prime Therapeutics
03.2024 - 09.2024Read More
Call Center Representative
Lifetime Solutions
12.2021 - 03.2022Read More
Delivery Driver
Paolino Logistics LLC
08.2021 - 09.2023Read More
Case Manager, CA COVID-19 Rent Relief Program
TEKsystems / HORNE
06.2021 - 11.2023Read More
Client Care Provider
IHSS
09.2018 - CurrentRead More
Medical Administrative Secretary
Inland Psych Redlands
11.2015 - 09.2016Read More
Receptionist
LA Fitness
02.2015 - 09.2016Read More
San Gorgino High
High School Diploma from Equivalent
Read More