Alexis Broadway
Morven,NC
Summary
I am a hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operated well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Personable and dedicated Customer Service Representative with extensive experience in the Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Advocate
Teleperformance
Remote
10.2023 - 04.2024
- Demonstrated strong communication skills while interacting with customers via phone
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls
- Addressed customers courteously using suitable methods and problem-solving skills
- Provided account information to customers and explained bill service policies and customer rights
- Navigated multiple computer systems, applications and utilized search tools to find information.
Benefit Verification Representative
Continuum Global Solutions
Remote
11.2022 - 10.2023
- Investigated customer complaints or inquiries about benefits coverage and took corrective actions when necessary
- Collaborated with external providers such as health plans, pharmacies and doctors to obtain required information for verification purposes
- Utilized problem solving skills to resolve complex issues related to benefit verification operations.
Screen Printer
US Color Works
Indian Trail, NC
01.2022 - 11.2022
- Skilled in creating artwork for custom prints according to customer specifications and requirements
- Proficient in preparing screens, mixing ink colors, and ensuring quality control of printed products
- Examined job orders to determine quantities to be printed, stock, specifications, colors, and special printing instructions.
Packer
Du-Co Ceramics
Monroe, NC
01.2021 - 04.2021
- Inspected packages for accuracy and completeness before shipping.
- Packed products in accordance with specified instructions.
- Assembled cardboard boxes according to customer specifications.
- Verified labels for appropriate order numbers and item specifications.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
Cashier
IGA Grocery Store
Wadesboro, NC
01.2019 - 07.2019
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Scanned items and checked pricing on cash register for accuracy.
- Answered customers' questions and provided information on store procedures or policies.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Welcomed customers, offering assistance to help find store items.
Education
High School Diploma -
Anson High School
Wadesboro, NC06.2019
Criminal Justice CCE
South Piedmont Community College
Polkton, NC05-2018
Skills
- Exceptional Customer Service
- Possess strong Interpersonal skills
- Skilled in various Computer Technologies
- Proficient in analyzing data effectively
- Creative Problem Solving
- Meticulous and detailed oriented
- Effective written and verbal communication
- Proficient in Microsoft Office
- Medical terminology knowledge
- Inbound and Outbound Calling
- Microsoft Outlook
- Problem-solving abilities
- Data Entry
Timeline
Customer Service Advocate
Teleperformance
10.2023 - 04.2024
Benefit Verification Representative
Continuum Global Solutions
11.2022 - 10.2023
Screen Printer
US Color Works
01.2022 - 11.2022
Packer
Du-Co Ceramics
01.2021 - 04.2021
Cashier
IGA Grocery Store
01.2019 - 07.2019
High School Diploma -
Anson High School
Criminal Justice CCE
South Piedmont Community College