Alexis Brown
Mobile
Summary
Experienced operations manager with a strong background in team leadership and process optimization. Expertise in strategic planning and staff development, resulting in improved workflow and reduced operational costs. Demonstrated ability to enhance business performance through innovative problem-solving and effective leadership.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hybrid Business Operations Manager
United HealthCare/ Optum
05.2023 - Current
- Coordinated in-office and external events such as team-building activities and executive visitations.
- Managed the market Outlook calendar and conference room reservations efficiently.
- Scheduled onboarding sessions for new hires, facilitating effective orientation processes.
- Led training presentations and discussions on patient cases while assisting with announcements.
- Executed Outlook calendar invitations to optimize scheduling processes for meetings.
- Designed PowerPoint materials for group discussions and formulated Excel spreadsheets for approval workflows.
- Supported Interdisciplinary team meetings by managing supplies and conducting medication audits.
- Ensured quality control compliance of reports through collaboration with executive teams.
Market Ambassador/ Liaison
United HealthCare/ Optum
05.2023 - 04.2024
- Providing resources to Patients and Provider’s in a timely manner
- Outreach to patients
- Navigation of benefits through UHC and Optum
- Submitting clinical/nonclinical reports for the market
- Completing task/referrals to assist team in meeting quarterly metrics
- Quality control and Gap Closures
- Accessing different platforms to create and filter data using Excel, PowerPoint, & Power BI
Certified Medical Assistant
Ascension Providence Medical Group
03.2021 - 03.2023
- Following Doctors/CRNP orders
- Performing triage, chart prep, lab draw, x-ray, medication adherence
- Ordering exams such as: ultrasound, mammogram, colonoscopy
- Advanced in Quality Control and customer service calls, collecting and testing specimens’ blood, urine, and swabs
- CLIA/OSHA trained
Medical Assistant
University Hospital
10.2020 - 12.2021
- Follow and reinforce administrative rules and guidelines, help assist patients & family members with direct care.
- Perform routinely checks, and records pt’s info while answering phones & maintaining a prompt and fast work pace.
Medical Assistant/ Secretary/ Care Tech
Springhill Medical Center
07.2018 - 12.2021
- Helping prep patients with pre & post op surgery, following doctor’s orders such as monitor vitals, weight, blood glucose, intake & output, daily charting.
- Handling administrative tasks such as scheduling appointments, consults, phone calls, making copies.
- Insurance verification, data entry using Excel, Microsoft, & more.
HHA/ CAN
Brightstar Care
08.2015 - 12.2021
- Company Overview: (PRN company)
- Assisting clients with doctor’s appointments, daily ADL’s
- Monitoring clients for changes in daily routine, help with meal prep, & medication reminders.
- (PRN company)
CNA/ Sec
Mobile Infirmary Hospital
05.2017 - 07.2018
- Assist nurses with doctors’ orders, ordering supplies, & following scheduled reports
Education
Associates of Science - Liberal Arts and Sciences
Faulkner State Community College
Bay Minette, AL05-2016
Certified Medical Assistant -
A&O Health Career Center
Advanced W/ Academic Endorsement -
Blount High School
Skills
Collaborative teamwork across disciplines
- Quality assurance and detail orientation
- Project oversight and time optimization
- Proficiency in Microsoft Excel and QuickBooks
- Training and employee development initiatives
- Customer service in community health settings
- Data analysis with medical documentation expertise
- Strong organizational capabilities with multitasking skills
- Written and verbal communication proficiency
- Knowledge of office technology and software tools
- Coordination of scheduling activities
- Recruitment and onboarding practices
- Strategic business planning
- Management of vendors and suppliers
- Planning for purchasing needs
Certification
- BLS CPR/AED/First Aid
- Certified Clinical Medical Assistant
- Lab Tech
- EKG/X Ray
- HHA - Home Health Aide
- Billing Insurance Verification
- ICD-10 Coding
- MAC - Mental Health Medication Administration Certification
References
References will be furnished upon request.
Accomplishments
- Awarded employee of the month at Ascension providence for achieving hard work and creating new lab and innovative processes while overseeing quality control during medical lab tech duties.
Timeline
Hybrid Business Operations Manager
United HealthCare/ Optum
05.2023 - Current
Market Ambassador/ Liaison
United HealthCare/ Optum
05.2023 - 04.2024
Certified Medical Assistant
Ascension Providence Medical Group
03.2021 - 03.2023
Medical Assistant
University Hospital
10.2020 - 12.2021
Medical Assistant/ Secretary/ Care Tech
Springhill Medical Center
07.2018 - 12.2021
CNA/ Sec
Mobile Infirmary Hospital
05.2017 - 07.2018
HHA/ CAN
Brightstar Care
08.2015 - 12.2021
Associates of Science - Liberal Arts and Sciences
Faulkner State Community College
Certified Medical Assistant -
A&O Health Career Center
Advanced W/ Academic Endorsement -
Blount High School
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