ALEXIS BROWN
AUGUSTA,US
Summary
Dynamic care team technician and unit clerk with over four years of experience in healthcare and education, excelling in system analysis and patient engagement. Proficient in streamlining operations and enhancing patient satisfaction through effective communication and organizational skills. Adept at leveraging Microsoft Office and project management capabilities to foster efficient workflows and improve educational outcomes.
Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.
Overview
5
5
years of professional experience
4041
4041
years of post-secondary education
Work History
Call Center Representative
CVS
12.2025 - Current
- Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Assisted customers with inquiries and issues regarding prescriptions and services.
- Operated call center software to manage incoming calls efficiently.
- Followed company policies to ensure compliance and quality service standards.
- Customer Interaction: Provide courteous and professional service to patients, addressing their inquiries and concerns.
- Data Entry: Accurately enter patient information and appointment details into the scheduling system.
- Communication: Communicate appointment details and any necessary instructions to patients clearly and effectively.
- Problem Resolution: Address and resolve any scheduling conflicts or issues promptly.
- Collaboration: Work closely with medical staff and other departments to ensure smooth scheduling operations.
- Follow-Up: Conduct follow-up calls to confirm appointments and provide reminders to patients.
- Documentation: Maintain accurate records of all interactions and transactions with patients.
FRONT DESK RECEPTIONIST/ APPOINTMENT DESK REPRESENTATIVE
AUGUSTA AIKEN ORTHOPEDICS
Augusta, US
10.2024 - 12.2025
- Managed high-volume front desk operations supporting 60+ patients daily.• Explained insurance coverage, payment responsibilities, and billing inquiries clearly andprofessionally.• Resolved billing disputes and reduced patient complaints by 18% through proactivecommunication.• Maintained detailed EMR documentation ensuring HIPAA compliance and audit readiness.• Improved appointment confirmation compliance by 15% through structured follow-up procedures.
TEACHER
RICHMOND COUNTY BOARD OF EDUCATION
Augusta, US
07.2022 - 08.2024
- Developed tailored study programs aligning with student needs, enhancing learning outcomes.
- Collaborated with peers for cohesive lesson plans, fostering a unified educational approach.
- Participated in leadership team, optimizing resource allocation for improved efficiency.
- Analyzed educational data to inform teaching strategies, boosting student performance.
- Managed budgets effectively, ensuring optimal resource distribution across departments.
FRONT DESK RECEPTIONIST
PEDIATRIC PARTNERS OF AUGUSTA
Evans, US
07.2021 - 07.2023
- Run and Verify insurance
- Schedule appointments
- Check patients in and out
- Verify current patients' current information
- Take copays and past due balances
- Manage front office duties
CARE TEAM TECH/UNIT CLERK
AIKEN REGIONAL HOSPITAL
- Efficiently manage patient check-ins, ensuring seamless appointment scheduling.
- Coordinate with billing for accurate insurance processing and payment arrangements.
- Handle high-volume calls, addressing patient inquiries and scheduling needs.
- Proactively contact patients and doctors to confirm appointments and referrals.
- Enhance patient experience through effective communication and organizational skills.
- Fostered a welcoming atmosphere for patients, enhancing their experience and ensuring a smooth check-in process.
- Streamlined appointment scheduling procedures, significantly reducing wait times and improving patient flow.
- Coordinated with medical staff to ensure timely communication of patient arrivals, boosting operational efficiency.
- Provided essential nursing care, ensuring patient comfort and emotional support.
- Coordinated patient discharges, streamlining processes for efficient transitions.
- Managed medical charts and appointments, enhancing unit organization and communication.
- Provided compassionate care and support to patients, fostering a comforting environment that enhanced their overall experience.
- Streamlined patient discharge processes, reducing wait times and ensuring timely transitions to enhance patient satisfaction.
Education
BACHELOR OF SCIENCE - HEALTH SERVICES
Augusta University
Augusta, GeorgiaASSOCIATE IN SCIENCE - PRE-NURSING
Georgia Military College
Martinez, GeorgiaMASTERS OF ART - Teaching
Augusta University
Augusta, GeorgiaSkills
- System Analysis
- Organizational Skills
- Research
- Training
- Presentation
- Information Technology
- Record Management
- Data Management
- Problem Solving
- Time Management
- Customer Service
- Project Management
- Microsoft Office
- Team Work
- Patient Engagement
- Conflict Resolution
- Critical Thinking
- Adaptability
- Leadership
- Networking
- Appointment scheduling
- EMR documentation
- Professional phone voice
- Quality control
- Call documentation skills
- Call center customer service
References
- Tacoreya Grier, Georgia Carolina Orthopedics, (706)449-7884
- Maya Howard, Richmond County Board of Educations, (478)955-0509
- Kristan Pressley, Candlewood Suites, (706)832-9413
Additional Information - Professional Training
- Prevention and control of infectious Diseases
- Ethics in Workplace
- Prevention of Sudden Infant Death
- HIPPA
- Prevention of and response to Emergencies
- Keys of Effective Job Performance
- Certificate in Quality and Patient Safety
- Precaution in transporting children
- Certificate of Training for Economic Evaluation in Public Health
Timeline
Call Center Representative
CVS
12.2025 - Current
FRONT DESK RECEPTIONIST/ APPOINTMENT DESK REPRESENTATIVE
AUGUSTA AIKEN ORTHOPEDICS
10.2024 - 12.2025
TEACHER
RICHMOND COUNTY BOARD OF EDUCATION
07.2022 - 08.2024
FRONT DESK RECEPTIONIST
PEDIATRIC PARTNERS OF AUGUSTA
07.2021 - 07.2023
CARE TEAM TECH/UNIT CLERK
AIKEN REGIONAL HOSPITAL
BACHELOR OF SCIENCE - HEALTH SERVICES
Augusta University
ASSOCIATE IN SCIENCE - PRE-NURSING
Georgia Military College
MASTERS OF ART - Teaching
Augusta University