Kala Stewart
Representative
Augusta,GA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Call Center Representative
Rockland County COVID-19 Call Center
New York , NY
08.2020 - 07.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion, and access to services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Responded to customer calls and emails to answer questions about products and services.
Call Representative
KnowledgeBase Solutions
Augusta , Ga
04.2014 - 07.2019
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Developed understanding of client's business and supported procedures and adherence to service agreements.
- Evaluated customer relationships to streamline operational efficiencies resulting in highest quality of service.
- Attended training to stay up to date with new products and service offerings.
- Recognized and documented trends in customer calls to facilitate process improvements.
- Escalated complex matters to management to request information or appropriate action to resolve.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Associate Of Business Administration - Human Resources Development
Armstrong State University
Savannah, GA 05.2011 - 07.2012
Skills
Customer support
undefinedTimeline
Call Center Representative
Rockland County COVID-19 Call Center
08.2020 - 07.2023
Call Representative
KnowledgeBase Solutions
04.2014 - 07.2019
Associate Of Business Administration - Human Resources Development
Armstrong State University
05.2011 - 07.2012
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