Alexis Brown
Pittsburgh,PA
Summary
Dedicated Flight Attendant with expertise in emergency procedures, in-flight service management, and customer relationship management. Committed to enhancing passenger safety and ensuring exceptional travel experiences.
Overview
36
36
years of professional experience
Work History
Flight Attendant
Spirit Airlines Inc.
Orlando, Florida
07.2019 - Current
- Handled emergency situations by following established protocols, ensuring passenger safety and well-being.
- Managed in-flight service by serving food and beverages, contributing to an enjoyable travel experience.
- Responded to passenger inquiries, delivering exceptional customer service and fostering a positive flight environment.
Medical Claims Specialist
UPMC Health Plan
Pittsburgh, Pennsylvania
03.2018 - 07.2019
- Processed medical claims for accuracy and compliance with UPMC Health Plan policies.
- Utilized claims management software to track and manage claim submissions efficiently.
- Collaborated with team members to streamline claims processing workflows and procedures.
Customer Service Representative
UPMC Health Plan
Pittsburgh, Pennsylvania
04.2015 - 03.2018
- Assisted members with health plan benefits and services inquiries, ensuring clarity and satisfaction.
- Resolved customer issues through effective communication and problem-solving, enhancing customer experience.
- Answered customer inquiries, providing accurate information on products and services to facilitate informed decisions.
Flight Attendant
United Airlines
Houston, Texas
06.1990 - 03.2015
- Maintained passenger safety, security, and comfort during all phases of flight.
- Provided exceptional customer service to enhance passenger experience.
- Conducted safety demonstrations and ensured compliance with regulations.
- Assisted passengers with special needs during boarding and disembarking.
Education
Duquesne University
Pittsburgh, PASkills
- Emergency procedures
- Passenger safety protocols
- Cabin service management
- Customer relationship management
- Software utilization
- Claims processing
Timeline
Flight Attendant
Spirit Airlines Inc.
07.2019 - Current
Medical Claims Specialist
UPMC Health Plan
03.2018 - 07.2019
Customer Service Representative
UPMC Health Plan
04.2015 - 03.2018
Flight Attendant
United Airlines
06.1990 - 03.2015
Duquesne University