Summary
Overview
Work History
Education
Skills
Additional Information - Work Authorization
Timeline
Generic

Alexis Brown

Midwest City,USA

Summary

Adaptable customer service professional with experience at AAA skilled in managing high-volume calls, enrolling new members, and providing calm support in urgent situations. Trained peer mentor and pharmacy technician with expertise in payment processing, insurance coordination, and maintaining organized retail environments.

Resourceful Roadside Assistant with background in providing quality emergency roadside services. Demonstrated knowledge and skills in vehicle troubleshooting, minor repairs, and customer service. Capable of working under pressure while maintaining safety standards. Contributed to increased customer satisfaction ratings in previous roles through timely assistance and professional demeanor.

Great problem-solver with strong background as qualified professional. Knowledgeable about different automotive systems, parts and typical problems. Brings proven abilities in locating sources of faults and completing quality repairs.

Skilled professional demonstrates abilities in troubleshooting and fixing problems within all vehicle systems. Adept at working quickly and accurately to repair, replace, or refurbish components. Proficient in maintaining records, updating logs and training employees.

Overview

4
4
years of professional experience

Work History

Roadside Assistance

AAA Club Alliance
Midwest City, USA
05.2022 - 07.2026
  • Assisted members in locating breakdown sites through high-volume calls, providing calm and efficient roadside support
  • Enrolled new members in AAA membership by explaining benefits, pricing, and membership levels, directly contributing to increased membership sales
  • Processed membership payments accurately, maintaining high customer satisfaction
  • Mentored new team members, enhancing team collaboration and knowledge sharing.

Education

Bachelor of Science - Psychology

University of Phoenix-Online Campus
Phoenix, AZ
05.2026 - 08.2026

Online course - Medical Billing & Coding

DeVry University-Chicago
Chicago

High school diploma or GED -

Star Spencer High School
Spencer, OK

Skills

  • Insurance Coordination
  • Membership Enrollment
  • Call Handling
  • Pharmacy Operations
  • Payment Processing
  • Membership processing
  • Route navigation
  • Customer service
  • Technical support
  • Problem solving
  • Effective communication
  • Team building
  • Collaboration skills
  • Time management
  • Lockout assistance
  • Roadside safety

Additional Information - Work Authorization

Authorized to work in the US for any employer

Timeline

Bachelor of Science - Psychology

University of Phoenix-Online Campus
05.2026 - 08.2026

Roadside Assistance

AAA Club Alliance
05.2022 - 07.2026

Online course - Medical Billing & Coding

DeVry University-Chicago

High school diploma or GED -

Star Spencer High School
Alexis Brown