Jessica Archie
Houston,TX
Summary
Results-driven operations professional with proven expertise in supporting autonomous vehicle fleets in safety-critical environments. Demonstrated skills in incident response, safety compliance, and cross-functional communication. Recognized for leadership and operational support that ensures high safety standards and efficient field operations. Aiming to leverage experience in operations or fleet support roles within the autonomous vehicle industry.
Overview
5
5
years of professional experience
Work History
Roadside Assistance
Transdev
Houston
10.2025 - Current
- Promoted for consistently demonstrating performance, reliability, and adherence to safety standards.
- Respond to autonomous vehicle incidents requiring immediate assessment, critical thinking, and adherence to operational procedures.
- Coordinate with multiple operational teams to ensure safe, efficient roadside response and minimal service disruption.
- Guided team members on company procedures during live operational events, ensuring compliance and support.
- Maintain strict compliance with company safety standards and operational protocols.
- Earned recognition as a key resource for operational support and effective real-time decision-making.
Security Officer
United Protective Services
Houston
01.2025 - 10.2025
- Executed quick judgment and effective de-escalation in response to incidents.
- Conducted routine patrols and enforced policies to ensure site safety.
- Monitored property and promptly reported safety concerns to enhance security.
- Worked collaboratively with team members to maintain a secure environment.
- Assisted with incident documentation and communication between staff and management.
Assistant Manager
Lotus Seafood Inc
Pearland
06.2021 - 11.2024
- Supervised daily restaurant operations to maintain efficient workflow across multiple shifts.
- Trained, mentored, and onboarded new employees on company procedures and customer service standards.
- Assisted leadership in achieving operational goals during peak business periods.
- Assisted with scheduling, inventory oversight, and daily operational needs.
- Resolved employee and customer concerns while maintaining a positive work environment.
- Enforced company policies and safety procedures to uphold standards and accountability.
Education
Diploma -
Stafford High School
Stafford01-2020
Skills
- Roadside Assistance
- Incident Management
- Incident Response
- Safety Compliance
- Risk Assessment
- Standard operating procedures
- Service Coordination
- Operational Decision-Making
- Troubleshooting
- Documentation & Reporting
- Cross-Functional Collaboration
- Training & Mentorship
- Team Leadership
- Process Improvement
- Customer Communication
Timeline
Roadside Assistance
Transdev
10.2025 - Current
Security Officer
United Protective Services
01.2025 - 10.2025
Assistant Manager
Lotus Seafood Inc
06.2021 - 11.2024
Diploma -
Stafford High School