Alexis Burchett
Scottsdale,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager & Store Manager
Starbucks
11.2024 - Current
- Managed Daily Store Operations with focus on exceeding quarterly goals and creating a positive partner experience.
- Created schedules with intention of growing business and maintaining a coffee house experience in all day parts.
- Analyzed business trends and developed action plans to reduce store waste by 15% and increase profitability by 30%.
- Headed the rollout of a new inventory project, achieving a successful district wide launch of automated ordering with minimal disruption.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Shift Supervisor & Keyholder
Starbucks
01.2022 - 01.2024
- Managed store operations, delegated tasks, and ensured time-sensitive goals were met.
- Supervised cash handling, optimized sales tracking, and facilitated KPI reporting.
- Delivered exceptional customer service and coaching conversations to support team development.
- Upheld cleanliness and organization in production spaces to reduce risk of violations and minimize work interruptions linked to hazards or ineffective layouts.
- Handled and clarified customer questions and issues.
- Mentored new employees and assigned daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Streamlined average drive-through time from 70+ seconds to 35 seconds.
Sales Lead & Keyholder
Lane Bryant
01.2020 - 01.2022
- Led store operations, managed online and in-store orders, and tracked performance metrics.
- Supervised cash handling and supported team leadership efforts.
- Set and achieved sales targets while ensuring customer satisfaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Rack Technician
Oracle
01.2017 - 01.2020
- Constructed servers for key contracts, ensuring precision and operational effectiveness.
- Adhered to comprehensive build maps, completing projects through independent and collaborative efforts.
- Coordinated tasks efficiently utilizing strong time management and organizational skills.
Education
High School Diploma -
Century High School
Hillsboro, OR01-2016
Skills
- Retail & Operations Management
- Scheduling & Time Management
- Employee Development & Training
- Business Strategy & KPI Analysis
- Customer Relationship Management (CRM)
- Conflict Resolution & Problem-Solving
- Inventory Management & Merchandising
- Customer Service & Sales Leadership
- Cash Handling & Financial Management
- Team Collaboration & Project Execution
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Employee coaching
Timeline
Assistant Store Manager & Store Manager
Starbucks
11.2024 - Current
Shift Supervisor & Keyholder
Starbucks
01.2022 - 01.2024
Sales Lead & Keyholder
Lane Bryant
01.2020 - 01.2022
Rack Technician
Oracle
01.2017 - 01.2020
High School Diploma -
Century High School