Alexis Burnette
Salem,VA
Summary
Dynamic Account Manager with a proven track record at Midland Credit Management, with excellent consumer oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Managed a book of business monthly. Highly motivated to excel in any environment and I learn quickly.
Overview
12
12
years of professional experience
Work History
Account Manager
Midland Credit Management
10.2016 - 07.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collected on goals over 350,000 monthly and exceeded them more often than not in my tenure.
- Handled over 350 incoming and outgoing calls daily.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Driver
Domino's Pizza
06.2015 - 12.2016
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Server
Beverlys Country Kitchen
06.2012 - 04.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
Franklin County High School
Rocky Mount, VA05.2015
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Strategic Planning
- Relationship Building
- Goal-Oriented
Timeline
Account Manager
Midland Credit Management
10.2016 - 07.2024
Driver
Domino's Pizza
06.2015 - 12.2016
Server
Beverlys Country Kitchen
06.2012 - 04.2015
High School Diploma -
Franklin County High School