Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Burnette

Lake Geneva,WI

Summary

Friendly and detail-oriented professional with a passion for organization and helping teams run smoothly. Experienced in office management, customer service, and financial support.

Overview

7
7
years of professional experience

Work History

Registrar/Office Administrative Assistant

YMCA Camp MacLean
10.2023 - Current
  • Provide direct support to the Camp Executive Director & Program Director with day-to-day projects, including event preparation, facility organization, and purchasing supplies.
  • Manage camper registration system: update records, track payments, process refunds, and ensure accurate reporting.
  • Oversee financial aid process from start to finish, including preparing applications, communicating with families, determining award amounts, and distributing scholarship letters.
  • Assist with financial operations such as depositing payments, tracking budgets, and preparing financial reports.
  • Handle customer service needs by responding to phone calls, emails, and parent inquiries regarding camp programs, registration, and policies.
  • Lead camp marketing efforts: design and distribute flyers, update community calendars, and coordinate seasonal promotions.
  • Support special events and programs, including decorating facilities, coordinating logistics, and assisting in the kitchen for annual fundraisers.
  • Maintain and organize camp spaces (closets, lost and found, laundry) to support a clean and welcoming environment.
  • Perform miscellaneous tasks such as running errands, sourcing supplies, and assisting with seasonal projects as needed.

Credit Collections Analyst

VW Credit Inc
09.2019 - 07.2023
  • Managed a high volume of delinquent accounts by contacting customers, arranging payment solutions, and resolving billing issues.
  • Negotiated payment arrangements.
  • Provided excellent customer service by assisting clients with account inquiries and financial hardship options.
  • Documented all account activity and maintained accurate records in internal systems.
  • Collaborated with internal departments to resolve escalated cases and ensure customer satisfaction.
  • Conducted training sessions for new hires, mentoring team members on compliance procedures, customer communication, and system navigation.

Sales Associate/Front Office Administrator

Green Air Care
03.2019 - 09.2019
  • Promoted and sold HVAC cleaning and maintenance services to residential and commercial clients.
  • Educated customers on product offerings and service benefits to support informed purchasing decisions.
  • Scheduled service appointments and coordinated with technicians to ensure timely completion of work.
  • Organized and maintained office filing system by reviewing, sorting, and archiving records.
  • Built strong customer relationships, delivering excellent service that encouraged repeat business and referrals.
  • Assisted with marketing efforts, including outreach and promotional campaigns to generate new leads.

Education

High School Diploma -

Antioch Community High School
Antioch

Skills

  • Office Management & Organization
  • Data Entry & Database Management
  • Payment Processing & Account Reconciliation
  • Bank Deposits & Cash Handling
  • Customer Support & Conflict Resolution
  • Event Promotion & Community Outreach
  • Excel: Data Analysis, Graphs & Reporting

Timeline

Registrar/Office Administrative Assistant

YMCA Camp MacLean
10.2023 - Current

Credit Collections Analyst

VW Credit Inc
09.2019 - 07.2023

Sales Associate/Front Office Administrator

Green Air Care
03.2019 - 09.2019

High School Diploma -

Antioch Community High School

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