Alexis Burns
Pasco,WA
Summary
Detail-oriented Member Service Associate with strong customer service and software proficiency. Committed to enhancing member satisfaction through effective problem-solving and education on credit union products.
Overview
1
1
year of professional experience
Work History
Member Service Associate
Gesa Credit Union
Pasco, WA
07.2025 - Current
- Assisted members with account inquiries and transactions, ensuring positive experiences.
- Educated members on credit union products and services to enhance understanding.
- Maintained up-to-date knowledge of policies affecting member services.
- Resolved member concerns efficiently, fostering trust and satisfaction within the community.
- Supported training new staff by sharing the best practices in member interactions.
Education
High School Diploma -
Chiawana High School
Pasco, WA06.2026
Skills
- Software proficiency
- Customer service
- Patience
- Goal-oriented mindset
Timeline
Member Service Associate
Gesa Credit Union
07.2025 - Current
High School Diploma -
Chiawana High School