Armani Brooks
Cleveland,OH
Summary
Retail professional with proven track record in driving sales and enhancing customer experiences. Known for reliable collaboration and adaptability in dynamic retail environments. Skilled in inventory management and customer relations, with passion for achieving results.
Overview
6
6
years of professional experience
Work History
Independent Home Health Aide
Tiger Home Health Solutions
Cleveland, OH
06.2025 - Current
- Facilitated client engagement in daily living activities to promote independence and enhance quality of life.
- Oversaw client health status monitoring and communicated changes to healthcare professionals promptly.
- Ensured cleanliness and safety in client environments by enforcing health standards.
- Cultivated robust client relationships to enhance trust and facilitate effective communication.
Stocker
Goodwill
Las Vegas, NV
08.2022 - 02.2023
- Stocked shelves efficiently to enhance product visibility and customer experience.
- Organized inventory to maintain optimal stock levels and reduce clutter.
- Assisted customers in locating products to improve service quality.
- Conducted regular inventory counts to ensure accuracy and minimize discrepancies.
- Collaborated with team members to streamline stocking processes and workflows.
- Maintained cleanliness and organization of storage areas for safety compliance.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Managed 20+ customer's calls
Cashier
Shell Gas Station
Covington, VA
06.2021 - 11.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent counting and reconciliation.
- Assisted customers with inquiries, enhancing overall service experience.
- Implemented cleanliness standards to uphold safety in the work environment.
- Monitored inventory levels, ensuring sufficient stock of essential items for sale.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Improved sales by 1%
Night Auditor
Hampton Inn By Hilton
Covington, VA
10.2020 - 04.2021
- Managed front desk operations, ensuring accurate guest check-ins and check-outs.
- Processed nightly financial reports, balancing cash drawers and reconciling discrepancies.
- Assisted guests with inquiries, providing exceptional customer service and support.
- Monitored hotel security systems, maintaining safety protocols throughout the night shift.
- Implemented efficient procedures for handling late-night reservations and cancellations.
- Resolved guest complaints promptly, enhancing overall satisfaction during overnight hours.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Ensured 100% accuracy of books through meticulous review and problem resolution.
CAP 2 Associate
Walmart
Covington, VA
05.2020 - 10.2020
- Operated pallet jacks and forklifts to efficiently manage inventory movement.
- Maintained accurate stock levels through regular inventory counts and system updates.
- Assisted in training new associates on safety protocols and operational procedures.
- Collaborated with team members to streamline product stocking processes, enhancing efficiency.
- Ensured compliance with safety regulations while performing daily tasks in the warehouse environment.
- Supported management in implementing organizational strategies to optimize workflow.
- Contributed to maintaining a clean and organized workspace, improving overall productivity efforts.
- Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.
- Collaborated with fellow associates from other departments to ensure proper product placement according to planograms.
Sales Associate
OSL Retail Services
Covington, VA
10.2019 - 05.2020
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained store appearance and organized merchandise displays to attract customers.
- Executed daily inventory checks to ensure stock availability and accuracy.
- Provided product knowledge to customers, improving their purchase confidence and satisfaction.
- Collaborated with team members to achieve sales goals and improve customer service standards.
- Processed transactions efficiently using point-of-sale systems, ensuring smooth checkout experiences.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
- Trained new associates on store procedures and best practices for exceptional service delivery.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Analyzed market trends and adjusted sales strategies to achieve a 5% increase in revenue.
Education
No Degree - Nursing
Old Dominion Job Corps
1073 Father Judge Rd, Monroe, VA 245742019
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Time management
- Cash handling
- Reliability and punctuality
- Customer engagement
Timeline
Independent Home Health Aide
Tiger Home Health Solutions
06.2025 - Current
Stocker
Goodwill
08.2022 - 02.2023
Cashier
Shell Gas Station
06.2021 - 11.2021
Night Auditor
Hampton Inn By Hilton
10.2020 - 04.2021
CAP 2 Associate
Walmart
05.2020 - 10.2020
Sales Associate
OSL Retail Services
10.2019 - 05.2020
No Degree - Nursing
Old Dominion Job Corps