Alexis Mcconegly
NORWALK
Summary
Friendly and energetic Paraprofessional with expertise in assistant teaching in public classroom environment. Motivated to help students learn and be happy, healthy and well-behaved. Calm and effective at mediating student conflicts.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
16
16
years of professional experience
Work History
Paraprofessional
North Point Educational Service Center
Sandusky
08.2024 - Current
- Supported teachers by preparing classroom materials and resources.
- Assisted students with learning activities and instructional tasks.
- Implemented individualized education plans for diverse student needs.
- Offered students personalized educational, behavioral, and emotional support.
Customer Service Cashier
Kroger
Sandusky
06.2018 - 11.2024
- Assisted customers with product inquiries and provided detailed information.
- Processed customer transactions accurately using point-of-sale systems.
- Maintained a clean and organized checkout area for customer convenience.
- Resolved customer complaints promptly and professionally to ensure satisfaction.
- Handled cash, credit, and electronic payments with precision and care.
- Educated customers on loyalty programs and promotions effectively.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Balanced cash drawers at the end of each shift.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Addressed customer questions and concerns regarding products and services.
Cashier
Cardinal
Sandusky
04.2010 - 12.2018
- Processed customer transactions efficiently and accurately.
- Maintained a clean and organized checkout area.
- Assisted customers with product inquiries and recommendations.
- Put the weekly ad in the computer/changed prices
- Trained new cashiers on checkout procedures and customer service standards.
Education
Sandusky Central Catholic
Sandusky, OHSkills
- Classroom management
- Individualized instruction
- Educational resource development
- Student assessment techniques
- Classroom support
- Emotional support
- Teacher support
- Computer skills
- Great with communicating with people
- Product knowledge
- Cash handling
- Problem solving
- Microsoft Excel
- Strong teamwork
- Business development
- Money handling
- Customer service
- De-escalation techniques
- Microsoft Office
- Microsoft PowerPoint
Timeline
Paraprofessional
North Point Educational Service Center
08.2024 - Current
Customer Service Cashier
Kroger
06.2018 - 11.2024
Cashier
Cardinal
04.2010 - 12.2018
Sandusky Central Catholic