ALEXIS CANTU
Brownsville,TX
Summary
Graduated with a solid foundation in General Psychology from the University of Rio Grande Valley and a diverse professional background spanning 6 years of customer service/sales experience, 3 years of financial management, event coordination, and 3 years digital marketing, alongside 3 years of Al technology innovation, fully adept at understanding and meeting diverse needs. Fluent in English and Spanish, excels in creating inclusive environments and leveraging skills to foster community engagement and drive technological advancements.
Overview
9
9
years of professional experience
Work History
Sales Representative/Customer Service/Online Sales/Warehouse
BestBuy
01.2017 - Current
- Manages daily financial operations such as being entrusted with counting all money made in store from the previous day which on average is around $43,000
- Along with filing all paper work needed to make sure Rochester delivers accurate amount of money reaches the Bank
- Developed and conducted employee training, highlighting a commitment to team development and leadership
- Ensured inventory accuracy and supply chain efficiency
- Excelled in assessing and meeting the needs of on average 250 daily customers, demonstrating keen client understanding and advocacy skills
- Continuously meets or exceed special targets for credit card applications, special donations, and Paid Memberships from the company.
Marketing and Financial Manager
So Matcha And More
10.2023 - Current
- Developed strategic plans for day-to-day financial operations
- Manages all social media accounts and in charge of all marketing.
Al Software Tester
OpenAI
03.2021 - 10.2023
- Contributed to AI software testing, enhancing algorithm accuracy and user experience
- Carried out tests to identify, report and repair bugs and glitches.
Team Member
Tropical Smoothie Cafe
01.2016 - 01.2017
- Provided personalized menu assistance and recommendations, ensuring high customer satisfaction and contributing to a positive service environment
- Prepared food and beverage items with a commitment to quality and consistency, optimizing workflow for efficient order fulfillment
- Upheld strict cleanliness and health standards, maintaining an organized work environment to ensure safety and compliance.
Optician Trainee
Herman's Optical
01.2015 - 01.2016
- Assisted with eyewear selection and provided detailed product education, enhancing customer satisfaction and comfort through informed choices
- Performed eyewear repairs and adjustments, upholding high service and product quality standards
- Ensured a clean and organized store, contributing to a professional and welcoming atmosphere for both customers and staff.
Education
Bachelor of Science - Psychology
University of Texas Rio Grande Valley
Brownsville, TX12.2023
High School Diploma -
Hanna High School
Brownsville, TX06.2016
Skills
- Expertise in interpersonal communication, managing diverse customer interactions with sensitivity and professionalism
- Proficiency in financial operations and budget management, adept at optimizing resources for client benefit
- Strong analytical skills, with capacity for detailed assessment and planning in support and service provision
- Proficient in technology, including Microsoft Office, Excel, and various Al software, enhancing efficiency in case documentation and data management
- Bilingual in English and Spanish, capable of effectively communicating with diverse client base and providing culturally sensitive services
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Marketing and Financial Manager
So Matcha And More
10.2023 - Current
Al Software Tester
OpenAI
03.2021 - 10.2023
Sales Representative/Customer Service/Online Sales/Warehouse
BestBuy
01.2017 - Current
Team Member
Tropical Smoothie Cafe
01.2016 - 01.2017
Optician Trainee
Herman's Optical
01.2015 - 01.2016
Bachelor of Science - Psychology
University of Texas Rio Grande Valley
High School Diploma -
Hanna High School