Alexis Capetillo
Garland
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. With more than 9+ years in customer service, i'm dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and give the absolute best experience to all customers.
Overview
6
6
years of professional experience
Work History
Manager
Wingstop
02.2020 - 03.2021
- Cross-trained existing employees to maximize team agility and performance.
- Implemented efficient opening and closing procedures, ensuring a smooth transition between shifts
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Handled upset guests, resolving their concerns promptly and professionally, ultimately turning many negative experiences into positive ones.
- Maintained strict compliance with health and safety regulations, leading to consistently high health inspection scores.
- Skillfully handled substantial cash transactions, maintaining impeccable financial accountability.
- Deposited daily revenue securely and in a timely manner, reducing the risk of financial discrepancies.
Cashier/Manager of Operations
Pizza Hut
12.2014 - 04.2019
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Conducted nightly cleaning procedures to uphold cleanliness and sanitation standards, ensuring a safe and pleasant dining environment.
- Effectively handled cash, checks, credit card payments, and digital wallets.
- Adapted to high-demand periods, efficiently multitasking to meet customer orders promptly.
- Deposited daily revenue securely and in a timely manner, reducing the risk of financial discrepancies.
- Ordered food trucks weekly to maintain inventory levels and comply with revenue targets.
Education
Rowlett High School
2015
Skills
- Customer Service
- Team Leadership
- Problem Solving
- Cash Handling
- Adaptability
- Safety Awareness
- Operations Management
- Hospitality Management
Timeline
Manager
Wingstop
02.2020 - 03.2021
Cashier/Manager of Operations
Pizza Hut
12.2014 - 04.2019
Rowlett High School