- Backpacking and Hiking
- Knitting and Crocheting
- I participate in a variety of outdoor recreational activities
- Kayaking
- Gardening
Alexis Capps (Henson)
Manchester,KY
Summary
Results-driven professional with experience in customer service and assembly roles. Skilled in analyzing feedback data and implementing best practices for de-escalation and resolution. Committed to enhancing customer experiences and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Senture LLC
London, KY
01.2023 - Current
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Analyzed customer feedback data to identify trends and recommend adjustments to improve satisfaction rates.
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
- Implemented best practices for handling escalated complaints, resulting in improved resolution times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assembler III
DeRoyal Industries Inc.
New Tazewell, TN
03.2021 - 01.2023
- Assembled medical devices according to specified quality and safety standards.
- Operated a variety of assembly tools and machinery efficiently.
- Trained new employees on assembly processes and safety protocols.
- Collaborated with team members to improve workflow efficiency.
- Maintained inventory of parts and materials for uninterrupted production flow.
- Increased production efficiency by assembling components quickly and accurately.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
Caregiver
Clinch Powel HeadstartCaregiver
New Tazewell, TN
01.2018 - 11.2019
- Provided compassionate care to children, fostering a supportive and nurturing environment.
- Assisted with daily activities, promoting independence and personal growth among children.
- Implemented educational activities, enhancing cognitive development and social skills.
- Collaborated with parents and staff to develop individualized care plans for each child.
- Monitored health and safety standards, ensuring compliance with regulatory requirements.
- Developed engaging lesson plans that addressed developmental milestones and learning objectives.
- Facilitated communication between caregivers, educators, and families to support children's needs effectively.
Assembler III
DeRoyal Industries Inc.
New Tazewell, TN
02.2017 - 01.2018
- Conducted quality checks to ensure compliance with product specifications.
- Identified process inefficiencies and proposed actionable improvements.
- Documented assembly procedures to enhance training materials and consistency.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Completed durable assemblies and subassemblies with hand and power tools.
- Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
- Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results.
- Established strong relationships with supervisors and managers through consistent communication regarding progress updates, concerns, or areas for potential improvement.
Education
High School Diploma -
Claiborne County Highschool
New Tazewell, TNSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- De-escalation techniques
- Spreadsheets
Accomplishments
- Used Microsoft Excel to develop tracking spreadsheets on cases needed to improve customer experience.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of the account.
- Resolved product issue through consumer testing.
- Reporting any incorrect information upon hearing to ensure accuracy.
- Provided real-time support to fellow agents during live calls by applying verified knowledge to assist in resolving users inquiries efficiently and accurately.
Certification
- Certified Caregiver, Clinch Powell Headstart - Nov 2018
- First Aid and CPR- Jan 2018
Interests
Timeline
Customer Service Representative
Senture LLC
01.2023 - Current
Assembler III
DeRoyal Industries Inc.
03.2021 - 01.2023
Caregiver
Clinch Powel HeadstartCaregiver
01.2018 - 11.2019
Assembler III
DeRoyal Industries Inc.
02.2017 - 01.2018
High School Diploma -
Claiborne County Highschool