Alexis Cardona
Phoenix,Arizona
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Sales Associate
Jars Cannabis
Phoenix, 85027
2023.04 - 2023.10
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS(Dutchie) transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately entered medical patient allotment into AZDHS and went over amount with each patient before and after purchase.
- Maintained proper costumer service etiquette while also maintaining above standard store cleanliness.
- Performed as receptionist, greeting patients, checking patient’s in (medical and recreational), packing online orders, cashing out online orders, verifying proper identification.
- Assisted in monthly store audits.
- Provided training on proper regulations and procedures.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Developed, maintained and utilized diverse client base.
- Contributed to team objectives in fast-paced environment.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Stayed current on company offerings and industry trends.
- Maintained current knowledge of evolving changes in marketplace.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Cashier Assistant
Costco Wholesale Corp
Phoenix, AZ
2022.12 - 2023.02
- Removed trash, swept and mopped floors for professional appearance.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases and locate items.
- Scanned store regularly for potential safety or operational issues and reported to management for resolutions.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Helped clients transport large or bulky items into vehicles.
- Retrieved items for customers and verified prices.
- Verified the amount of items a member had was the same as the amount on the receipt before leaving the warehouse.
- Retrieved carts from the parking lot, locked the carts up after close and ensured all carts were accounted for.
- Performed data entry and completed proper paperwork.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Responded to spills in store and in parking lot cordoning areas off and cleaning up spills using appropriate equipment.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Checked packages and merchandise for damage and notified vendors.
Assistant Head Baker/Cashier Assistant
Mozzellez Downtown Bakery
Flagstaff, AZ
2022.10 - 2022.12
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases and identify items.
- Welcomed customers and helped determine their needs.
- Collected and authorized payments of guests.
- Tallied cash drawer at beginning and end of each work shift.
- Stocked, tagged and displayed merchandise as required.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted the head baker with fresh breakfast items.
- Baked scones, almond croissants, croissants, muffins, cookies, and many others.
- Organized, sanitized, and cleaned the store when closing.
Food Service Specialist
United States Marine Corps, USMC
Kailua, HI
2018.10 - 2022.06
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Oversaw training of more than 50 team members.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained proper temperatures during storage, cooking and serving.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Greeted customers at counter to fulfill requests and answer questions.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Managed menu planning, food and supply purchases and inventory coordination.
Administrative Assistant
United States Marine Corps, USMC
Kaneohe, HI
2021.07 - 2022.05
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Developed improvements to enhance business reporting capabilities, support success training processes and track district goals.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Composed inter-office correspondence and provided product and service information to customers.
- Input data and processed system change to generate accurate reports.
- Arranged meetings and appointments and updated records to assist management.
- Entered data into system and updated customer contacts with information to keep records current.
- Proofread and edited professional documents to fix errors.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Identified communication channels to set roadmap to distribute information.
- Leveraged individual strengths of staff members to increase productivity and accomplish daily tasks.
- Generated documents necessary for internal meetings.
Cash Collections Agent
United States Marine Corps, USMC
Kailua, HI
2019.07 - 2020.03
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored new team members on sales software system operation.
- Worked flexible schedule and extra shifts to meet business needs.
Crew Member/Cashier
McDonald's Fast Food Restaurant
Glendale, AZ
2017.06 - 2018.01
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Offered upgrade items and showcased daily specials to promote restaurant products.
- Operated cash register to ring up final bill and process various forms of payment.
- Supported great dining and meal experiences for guests.
- Worked well with teammates and accepted coaching from management team.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions or concerns to create optimum experience onboard.
Education
High School Diploma -
Sandra Day O'connor High School
Glendale, AZ05.2018
Skills
- Customer follow-up
- Spreadsheet development
- Menu memorization
- Health and Safety Standards
- Database Entry
- Filing
- Budgeting
- Taking Directions
- Scheduling and calendar management
- Verbal and written communication
- Cash Management
- Sorting and labeling
- Web development projects
- Organization
- Project Management
- Sales Expertise
- Money Handling
- Staff Management
- Employee Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Some people look for a beautiful place. Others make a place beautiful."
-Hazarat Inayat Khan
Certification
- First Aid/CPR Certified
- Certified Food Service Specialist(3381), United States Marine Corps - Jun 2019-Jun 2022
Timeline
Sales Associate
Jars Cannabis
2023.04 - 2023.10
Cashier Assistant
Costco Wholesale Corp
2022.12 - 2023.02
Assistant Head Baker/Cashier Assistant
Mozzellez Downtown Bakery
2022.10 - 2022.12
Administrative Assistant
United States Marine Corps, USMC
2021.07 - 2022.05
Cash Collections Agent
United States Marine Corps, USMC
2019.07 - 2020.03
Food Service Specialist
United States Marine Corps, USMC
2018.10 - 2022.06
Crew Member/Cashier
McDonald's Fast Food Restaurant
2017.06 - 2018.01
High School Diploma -
Sandra Day O'connor High School