Rosario Moran
Bakersfield
Summary
Resourceful customer service and administrative professional with over eight years of experience in fast-paced environments. Expertise in record maintenance, document management, and appointment scheduling, combined with strong organizational and communication skills. Bilingual in English and Spanish, dedicated to delivering effective support to students, parents, and staff.
Overview
6
6
years of professional experience
Work History
Sales Associate
Metro by T-Mobile
Bakersfield
10.2019 - 05.2020
- Exceeded monthly performance goals through excellent communication and relationship building.
- Delivered exceptional customer service by assisting customers with account services and product recommendations.
- Resolved customer concerns in person and over the phone.
- Processed payments and account transactions accurately, contributing to seamless customer experiences.
- Resolved customer concerns promptly in person and over the phone, ensuring customer satisfaction.
- Exceeded monthly performance goals by fostering strong customer relationships and effective communication.
- Utilized Microsoft Outlook and computer systems to manage customer information.
- Maintained organized work areas while following company policies.
seasonal sales associate
GUESS Factory
Arvin
07.2016 - 10.2018
- Assisted customers while providing exceptional customer service.
- Tracked sales performance metrics to identify trends in marketplace.
- Maintained organized merchandise displays.
- Collaborated with team members to meet and exceed daily sales goals.
- Oversaw inventory levels and restocked merchandise to maintain optimal sales floor presentation.
- Tracked sales performance metrics to identify trends in marketplace.
- Conducted regular store maintenance to ensure cleanliness and organization.
Tier 1 Technical Support Representative
Conduent
Bakersfield
08.2017 - 09.2018
- Provided technical support for Apple products, accurately documenting customer interactions to ensure seamless service.
- Guided customers through troubleshooting, password recovery, and software updates.
- Provided technical support for Apple products while documenting customer interactions accurately.
- Scheduled follow-up appointments and documented service requests to enhance customer experience.
- Ensured customer information remained confidential by following company policies.
- Maintained confidentiality of customer information.
- Documented customer interactions in ticketing system, facilitating efficient resolution of future inquiries.
assiastant manager
Chevron
Arvin
08.2015 - 06.2017
- Managed daily store operations including opening and closing procedures.
- Supervised employees, delegating daily responsibilities to ensure efficient store operations.
- Maintained accurate financial records and managed cash handling to support fiscal integrity.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained inventory accuracy and store organizationn
- Coordinated team schedules and managed daily operations at Chevron facilities, facilitating smooth workflow.
- Maintained inventory accuracy and store organization
- Coordinated with other departments to ensure smooth flow of operations.
- Created reports on sales trends, inventory levels, and financial data.
Assistant Store Manager/Head Cashier
weedpatch market
Lamont
08.2014 - 05.2017
- Supervised daily cash register operations and managed cashier team.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Resolved customer complaints promptly, fostering a welcoming environment.
- Assisted in training new staff on customer service standards and operational procedures.
- Managed inventory levels and coordinated restocking of merchandise on the sales floor.
- Conducted regular audits to maintain store cleanliness and visual merchandising standards.
- Supervised daily store operations and ensured compliance with company policies.
Education
High School Diploma -
Arvin High School
Arvin, CA05-2014
Skills
- Sales transaction processing
- Point-of-sale transactions
- POS system operation
- Customer relationship management
- Customer service
- Customer follow-up
- Customer outreach
- Sales performance tracking
- Sales report tracking
- Sales documentation
- Product demonstration
- Product knowledge
- Product display techniques
- Retail operations support
- Payment processing
- Stock level monitoring
- Data entry
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Technical skills
- Bilingual: English and Spanish
- Multitasking
- Organization and time management
- Team collaboration
- Communication and interpersonal skills
- Problem solving
- Conflict resolution
- New hire onboarding
- POS system operation
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Associate
Metro by T-Mobile
10.2019 - 05.2020
Tier 1 Technical Support Representative
Conduent
08.2017 - 09.2018
seasonal sales associate
GUESS Factory
07.2016 - 10.2018
assiastant manager
Chevron
08.2015 - 06.2017
Assistant Store Manager/Head Cashier
weedpatch market
08.2014 - 05.2017
High School Diploma -
Arvin High School