James Felton
Pontiac,MI
Summary
Engaging Sales Associate experienced in retail operations and customer service. Achieved sales targets through effective customer relationship building and teamwork. Contributed to store efficiency by utilizing technology for inventory management and maintaining an organized shopping environment.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Sales Associate
Cotton On
09.2025 - Current
- Welcomed customers upon entry to the store and provided exceptional customer service.
- Assisted customers with Cotton On product selection and styling support
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Handled returns, exchanges, and customer inquiries with professional service
- Processed sales transactions using POS register and cash handling procedures
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers needs.
- Replenished merchandise on sales floor and organized stockroom inventory
- Maintained fitting rooms, changing areas, and store cleanliness standards
- Collaborated with team members to meet Cotton On store operations needs
- Worked with fellow sales team members to achieve group targets.
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
- Built and maintained relationships with peers and upper management to drive team success.
- Used technology resources to assist customers in locating and selecting items.
Stock Associate
Value World
Pontiac, MI
08.2025 - 10.2026
- Restocked sales floor with apparel, housewares, and seasonal items to ensure product availability and enhance customer shopping experience at Value World.
- Sorted donated merchandise for Value World sales floor presentation
- Stocked shelves and racks with clothing, housewares, and seasonal items
- Rotated inventory to keep Value World displays organized and accessible
Night Stocker
Hollywood market
Bloomfield Hills, MI
09.2024 - 12.2024
- Unloaded delivery trucks and transported merchandise to stockroom storage.
- Stocked grocery shelves and endcaps in Hollywood market backroom and sales floor.
- Restocked shelves with merchandise from back room storage area.
- Replenished cooler and freezer sections with fresh merchandise.
- Organized merchandise on shelves for optimal presentation and straightened displays for a clean Hollywood market presentation.
- Ensured product freshness by checking expiration dates and removed damaged or expired products.
- Rotated stock regularly to ensure freshness of items on display.
- Maintained cleanliness of work areas throughout shift.
- Received and unpacked deliveries of store merchandise.
- Restocked shelves with merchandise from a back room storage area.
- Followed instructions to properly arrange merchandise items.
- Updated pricing and sales signs to promote merchandise.
Trainee
Heat Treating Services Corp of America
Pontiac, MI
08.2023 - 11.2023
- Assisted operators with material handling and job preparation in heat treat operations.
- Learned heat treating procedures for metal parts at Heat Treating Services Corp of America.
- Maintained cleanliness of work areas by regularly removing debris and organizing tools., tools, and equipment following plant safety standards.
- Supported operators in material handling and job preparation during heat treat operations. with material handling and job preparation in heat treat operations.
- Worked alongside senior team members to learn related job tasks and roles.
- Attended training sessions and meetings to learn new information and develop personal skills.
- Participated in training sessions to acquire new knowledge and skills relevant to the role. and meetings to learn new information and develop personal skills.
- Delivered assistance to staff on various tasks and duties to enhance workflow. to existing staff on various tasks and duties.
- Maintained a positive working relationship with fellow staff and management.
Education
Success Virtual Learning Centers of Michigan
Waterford Township , MISkills
- Sales transaction processing
- Point of sale operations
- Cash handling
- Payment processing
- Customer service
- Customer engagement
- Customer product knowledge
- Product knowledge
- Merchandising
- Inventory replenishment
- Stocking and receiving
- Return processing
- Sales floor maintenance
- Retail environment setup
- Store operations
- Organizational skills
- Communication excellence
- Load & unload
- Warehouse experience
- Manufacturing facility
- Assembly
- Hospitality services
- Forklift
- Typing
- Time management
- Multi-tasking strength
- Problem resolution
- Team collaboration
- Restaurant experience
- Communication excellence
- Communication skills
- Verbal communication
- Listening skills
- Attention to detail
- Energetic self-starter
- Positive and professional
- Goal-driven
- Policy and procedure adherence
- English
- Restaurant experience
- Sales trends
- Fitting room maintenance
- Communication proficiency
- Communication skills
- Listening skills
- Fitting room maintenance
- Policy and procedure adherence
- Customer engagement
- Sales trends
- Stocking and receiving
- Cash handling
- Customer interaction
- Inventory tracking
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Forklift Certification
Languages
English - Fluent
Timeline
Sales Associate
Cotton On
09.2025 - Current
Stock Associate
Value World
08.2025 - 10.2026
Night Stocker
Hollywood market
09.2024 - 12.2024
Trainee
Heat Treating Services Corp of America
08.2023 - 11.2023
Success Virtual Learning Centers of Michigan