Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Casanova

Lubbock

Summary

Dynamic professional with extensive experience at Ross Dress for Less, excelling in employee training and quality assurance. Proven ability to enhance operational efficiency through effective scheduling and task prioritization. Recognized for fostering a positive work culture while mentoring staff, ensuring compliance, and maintaining high standards of service delivery.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Motivated professional with extensive experience in customer service, sales and administrative tasks.

Overview

5
5
years of professional experience

Work History

Area Supervisor

Ross Dress for Less
06.2020 - 10.2021
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Planned sequence of operations and established schedule.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Mentored new sales associates to contribute to store's positive culture.

Personal Banker

First National Bank Of Texas
10.2021 - 05.2022
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Processed deposits, withdrawals and ACH transfers accurately.
  • Cross-sold bank products and services to meet customer needs and provide options.

Customer Service Representative

Capital Mortgage Services of Texas
05.2022 - 11.2024
  • Responded to customer requests for products, services, and company information.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Managed timely and effective replacement of damaged or missing products.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Administrative Assistant

G-Electric Inc
11.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Established administrative work procedures to track staff's daily tasks.
  • Managed filing system, entered data and completed other clerical tasks.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Education

Associate of Arts - General Studies

South Plains College
Levelland, TX
12-2025

High School Diploma -

Monterey High School
Lubbock, Tx
05-2018

Skills

  • Scheduling
  • Mail handling
  • Check processing
  • Records retrieval
  • Bookkeeping
  • Research
  • Filing
  • Quality assurance
  • Task prioritization
  • Employee timesheet processing
  • 10-key proficiency
  • Event coordination

Timeline

Administrative Assistant

G-Electric Inc
11.2024 - Current

Customer Service Representative

Capital Mortgage Services of Texas
05.2022 - 11.2024

Personal Banker

First National Bank Of Texas
10.2021 - 05.2022

Area Supervisor

Ross Dress for Less
06.2020 - 10.2021

Associate of Arts - General Studies

South Plains College

High School Diploma -

Monterey High School

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