Megan Cantrell
Kansas City,MO
Overview
8
8
years of professional experience
1
1
Certification
Work History
Area Supervisor
Bath & Body Works
02.2024 - 02.2025
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
Dispatcher
Midwest Heating & Cooling
11.2021 - 01.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Scheduled maintenance/service calls to accommodate customer needs.
- Handled service invoices/past due charges with customers via email/phone.
Customer Service Representative
Teletech (TTEC)
02.2021 - 10.2021
- Responsible for taking inbound calls for insurance quotes and basic account needs
- Adding a vehicle/driver, make a payment and starting a new policy
Area Supervisor of Operations
Ross Dress for Less
04.2019 - 05.2021
- Responsible for key responsibilities to run a business
- Opening/Closing the store, ensuring scheduling is done each week, completing overall duties to run successfully
Customer Service Representative
ACT Technology
09.2020 - 01.2021
- Responsible for taking inbound calls regarding debit card services
- Making payments, changing personal information and checking on unfamiliar transactions
Stockroom Lead
American Eagle Outfitters
02.2018 - 02.2019
- Responsible for ensuring all merchandise that enters the store is properly stocked and put on the sales floor
- Ensuring stockroom is always organized to make for an easy work space
Retail Shoe Specialist
Nike Factory Store
03.2017 - 01.2018
- Responsible for all shoe merchandise
- Ensuring an easy-to-shop area for customers
- Expert in shoes, knowing what shoe is used for what ensuring customers get exactly what they’re looking for
Education
GED - undefined
Ozark Technical Community College
08.2017
Skills
- Retail
- Store Operations
- Cash management
- Scheduling
- Insurance
- Inbound Calls/Chat/Email
- Customer Service
- Microsoft Word, Excel, PowerPoint etc
Certification
MO Personal Lines insurance license. License to sell insurance in all 50 US states.
Timeline
Area Supervisor
Bath & Body Works
02.2024 - 02.2025
Dispatcher
Midwest Heating & Cooling
11.2021 - 01.2024
Customer Service Representative
Teletech (TTEC)
02.2021 - 10.2021
Customer Service Representative
ACT Technology
09.2020 - 01.2021
Area Supervisor of Operations
Ross Dress for Less
04.2019 - 05.2021
Stockroom Lead
American Eagle Outfitters
02.2018 - 02.2019
Retail Shoe Specialist
Nike Factory Store
03.2017 - 01.2018
GED - undefined
Ozark Technical Community College