Alexis Castaneda

• Process 32K - 38K serum samples a night accurately and safely ensuring first-time quality patient care
• Oversee weekly schedule and weekend schedule for Propel
• Collaborate closely with peers and personnel in other departments to improve lab processes and improve department relationships
• Assist with Onboarding and coordinate training plans for new team members
• Empower employees to continuously grow knowledge and enhance abilities
• Regularly communicate and collaborate with other Propel sites to share best practices and provide assistance when needed
• Oversee process analysis and enhancement throughout Propel Department to ensure maximum efficiency and meet turn-around time goals
• Enforce compliance with labor, safety and quality standards according to company policies
• Assisted Corporate Operations and Protedyne on pre-live tasks for newly constructed Phoenix, AZ Propel site
• Collaborated with pre-analytic and technical departments to develop new processes and enhance workflow
• Created and maintained training documents and competency testing for Propel department
• Assisted Corporate Operations with creating and implementing standardized training documentation for Propel for enterprise wide use
• Hosted Dublin, OH Propel Supervisor and provided Propel workflow and bench training

• Process 45K - 54K serum samples a night accurately and safely ensuring first-time quality patient care
• Takes a visible leadership role and inspires staff by modeling behaviors to inspire, innovate, develop and deliver
• Assists the supervisor with creating and implementing new processes and contributes to process
redesign
• Trains new and existing employees and reviews their work for accuracy and assess progress
and next-step development
• Created technical training documents for Propel to streamline training process
• Implemented DocuSign process to digitalize all new and existing documents for Propel
• Digitalized all Training Checklists and employee competencies
• Oversaw weekly schedule and weekend schedule for Propel
• Sets a personal example of high ethical standards in performing any task
• Assisted Raritan, NJ with Propel Go-live analyzing processes and operations to create optimal
performance
• Assisted Houston, TX Propel department by analyzing processes and operations to ensure optimal
performance

• Provided transactional support for contractors (inbound & outbound) based on management prioritization / profitability indicators
• Handled high volume multichannel communication with internal and external personnel
• Provided over-the-phone sales support for contractors while they are with customers, to include explaining the benefits of the program and the details of the home improvement project financing, with the intent to drive originations
• Proficiently navigated and utilized the multitude of applications/software required for full life cycle support
• Processed loan applications for Benji and HERO Financing
• Collaborated with property owners and contractors to clear underwriting conditions
• Generated financing documents, confirmed financing terms and assisted property owners with DocuSign process
• Collaborated with local municipalities and property owners to resolve any issues and clarified any questions regarding HERO Financing
• Worked with bond administrator to provide payoff statements for property owners and real estate professionals
• Generated payment confirmation documents for property owners and real estate professionals
• Reviewed contractor funding submissions for HERO Program to ensure document and signature validity
• Provided overflow support for Post Funding inquiries and escalations

• Cultivated an environment of genuine customer connection
• Demonstrated extraordinary service by leading by example on the sales floor
• Created an energized pace, positive service environment and team development through the Customer Experience Manager role
• Created a culture of action and accountability
• A brand ambassador reflective of the company’s values and aesthetic
• Implemented processes and utilized tools to better service the customer
• Oversaw utilization of personal stylists and/or fitting room experts to elevate service, outfitting and team development of these skills
• Developed awareness around internal and external Loss Prevention procedures
• Executed weekly, monthly and quarterly plans established by the Store brand leader and Visual manager
• Administered performance appraisals, set goals, and conducted consistent touch-base/plan and execute meetings that were collaborative, educational and motivational

• Provided outstanding customer service and created genuine connections with customers
• Practiced de-escalation methods to resolve any conflict in a delicate and professional manner
• Motivated and developed associates by providing frequent developmental discussions, product training, sales and service techniques
• Provided challenging goals and assignments to ensure all associates were performing to company expectations
• Provided essential support to store manager to help with daily operations and staff management
• Assisted Store Manager in recruiting, hiring and training a talented store associate team
• Merchandised new product that the store received while considering that merchant skills affect business & the customer experience
• Managed key performance indicators such as daily store sales goal, average transaction value, units per transaction and sales per hour to ensure fiscal expectations exceeded the goals of the previous year