Alexis Cazares
Chino Hills,CA
Summary
Experienced office associate and sales representative with excellent organization skills and history. Leading process improvement initiatives to improve overall efficiency. Proactive, responsible, and eager associate with proven track record of handling incoming and outgoing communications. Personable relationship manager with comfortability interacting with clients, consumers, vendors, and executive managers.
Overview
7
7
years of professional experience
Work History
Sales Representative
AT&T
03.2024 - Current
- Effectively presenting the products and services to and develop relationships with potential clients.
- Provided clients with information about available services
- Strong and persuasive communication skills with customers.
- Strong understanding of product knowledge and confidently communicating them.
- Meeting the sales goals by selling our products and services to new and existing customers.
BDC Representative
Hemborg Ford
03.2023 - 03.2024
- Tracked progress of sales leads from initial contact through closure of sale.
- Bringing existing/new customers in with set appointments looking to purchase
- Developed relationships with customers to encourage repeat business. referrals, and customer loyalty.
- Cold calling experience
- Followed up with customers after sale completion to ensure satisfaction.
- Demonstrated excellent communication skills when interacting with both staff members and customers via phone or email.
- Adhered strictly to privacy regulations when dealing with confidential information.
Office Secretary
Chino Chiropractic Office
01.2018 - 05.2021
- Managed day-to-day operations of the office, such as ordering supplies, organizing the workspace, managing calendars, and setting appointments.
- Responded to customer inquiries via phone or email.
- Maintained confidential records relating to personnel matters.
- Created and maintained filing systems to ensure accurate record keeping.
- Managed office flow by providing direct support to visitors, working front desk.
- Organized documents and collected payments from clients
Shift Manager
WaBa Grill
09.2017 - 03.2023
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
- Addressed customer complaints and resolved conflicts.
- Maintained a safe work environment by enforcing company policies and procedures.
- Ensured compliance with food safety regulations and quality standards.
- Established and maintained positive and professional employee relationships.
- Resolved conflicts between employees or customers in a professional manner.
- Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently.
Education
Bachelors - Bachelor Of Science (B.S.) in Psychology Candidate
University of Phoenix
Ontario, CADiploma -
Chino Hills High School
Chino Hills, CA05.2018
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Systems and software expertise
- Account Servicing
References (provided upon request)
Irene Quezada- NFI Industries, General Manager
(909) 287-5520
Irene.Quezada@nfiindustries.com
Merland Kerr- Chiropractor, Owner
(909) 627-3634
Chinodoc1@netzero.net
Cynthia Ulloa- Elementary School, Teacher
(951) 582-1334
Cindy14ulloa@gmail.com
Timeline
Sales Representative
AT&T
03.2024 - Current
BDC Representative
Hemborg Ford
03.2023 - 03.2024
Office Secretary
Chino Chiropractic Office
01.2018 - 05.2021
Shift Manager
WaBa Grill
09.2017 - 03.2023
Bachelors - Bachelor Of Science (B.S.) in Psychology Candidate
University of Phoenix
Diploma -
Chino Hills High School