Alexis Chance
Summary
Customer Sales and Service Specialist with a proven track record in customer relationship management and conflict resolution. Skilled in effective communication, problem-solving, and upselling techniques to boost customer satisfaction and retention.
Overview
8
8
years of professional experience
Work History
Customer Sales and Service Expert
Amtrak
Lake Wales, Florida
05.2024 - Current
- Assisted customers with reservations and ticket purchases for train travel.
- Resolved customer inquiries and concerns in a timely manner, ensuring customer satisfaction.
- Educated passengers on Amtrak services and travel policies while maintaining knowledge of sales and promotions.
- Operated a point-of-sale system efficiently to process sales quickly and accurately.
Call Center Representative
Primo Water
02.2022 - 06.2024
- Resolved billing discrepancies and updated customer account information.
- Provided product information and upselling options to customers.
- Answered incoming calls and assisted with product inquiries and billing questions.
- Monitored call queues to prioritize incoming calls by urgency or importance level.
Claims Customer Care Representative
GC Services Call Center
11.2018 - 05.2021
- Ensured compliance with industry regulations through adherence to established policies and procedures.
- Handled escalated customer complaints effectively, de-escalating situations and providing appropriate resolutions.
- Enhanced customer satisfaction by efficiently addressing and resolving claims-related inquiries.
- Documented customer interactions in the system for future reference and follow-up.
Skills
Timeline
Customer Sales and Service Expert
Amtrak
05.2024 - Current
Call Center Representative
Primo Water
02.2022 - 06.2024
Claims Customer Care Representative
GC Services Call Center
11.2018 - 05.2021