Alexis Chatham
The Bronx,NY
Summary
I am a skilled administrative professional with an in-depth understanding of medical standards, terminology, compliance requirements and operational procedures. As a practiced problem solver with a friendly, caring mentality and excellent communication skills, I will use my expertise in inventory management and customer service to bring structure within office operations. I am also a certified EMT with experience executing quality care in high-pressure situations. I have knowledge in patient care and will proudly demonstrate true commitment, compassion and reasoned thinking while performing tasks rapidly to enhance patient outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Representative/Surgical Scheduler
Summit Health Multispecialty
01.2023 - Current
- Collaborated with healthcare team members to prioritize and schedule surgeries based on clinical urgency and availability
- Utilized electronic medical records system to accurately input patient information and update appointment details in real-time.
- Demonstrated strong interpersonal skills in patient interactions, providing compassionate support and clear communication throughout scheduling process's
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Managed patient registration process, confirming data accuracy and completeness.
- Scheduled patient appointments in 4 respective doctors' calendars and followed up with reminder phone calls.
- Managed on average 100 calls per day
Emergency Medical Technician
Citywide Mobile Response
04.2021 - 11.2022
- Ensured accurate documentation of patient assessments, treatments, and transport information in compliance with medical protocols
- Administered CPR, oxygen and other life-saving medical treatments.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
Patient Transport Shift Supervisor
Hebrew Home For The Aged
01.2018 - 04.2020
- Supervised a team of patient transporters, ensuring timely and safe transportation of patients to various areas within the Nursing Home
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Monitored and maintained equipment and vehicles to ensure they were in good working order and met safety regulations
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
Education
Emergency Medical Tech- B -
Code One At Bronx
The Bronx, NY02.2021
Medical Assistant Certification -
New Age Training At New York
New York, NY07.2018
High School Diploma -
Edward A Reynolds W.S High School At New York
New York06.2011
Skills
- Medical Terminology
- Customer Service
- EMR System
- Medical Billing & Coding
- Front office operations
- HIPAA Compliance
- Insurance Verification
- Office Administration
Certification
- Basic Life Support (CPR & AED)
- Emergency Medical Tech- B
Timeline
Patient Service Representative/Surgical Scheduler
Summit Health Multispecialty
01.2023 - Current
Emergency Medical Technician
Citywide Mobile Response
04.2021 - 11.2022
Patient Transport Shift Supervisor
Hebrew Home For The Aged
01.2018 - 04.2020
Emergency Medical Tech- B -
Code One At Bronx
Medical Assistant Certification -
New Age Training At New York
High School Diploma -
Edward A Reynolds W.S High School At New York
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