Julianne Erickson
Sioux Falls,SD
Summary
Dedicated Patient Service Representative with strong background in managing patient charts, processing payments, and scheduling procedures. Delivered exceptional customer service through effective communication and a positive attitude, contributing to overall team success. Committed to continuous learning and maintaining punctuality in all professional endeavors.
Overview
12
12
years of professional experience
Work History
Patient Service Representative Scheduler
Avera McKennan Hospital & University Health Center
Sioux Falls, South Dakota
12.2015 - Current
- Scheduled appointments and managed physician calendars efficiently.
- Scheduled and confirmed patient appointments and consultations.
- Verified insurance information, collected payments, and scheduled appointments.
- Coordinated insurance verifications and authorizations, ensuring coverage for patient services.
- Processed patient registrations and verified information to maintain accurate records for efficient service delivery.
- Utilized electronic health record systems for data entry and retrieval.
- Inputted patient demographic data into electronic health record system using EPIC and expanse systems.
- Maintained patient documents folder by scanning completed forms, identification and insurance cards.
- Adhered to HIPAA regulations when handling confidential patient information.
- Obtained proper authorization and identification to release confidential medical records.
- Collaborated with clinical staff to ensure seamless care delivery.
- Reviewed patient accounts for accuracy on a regular basis.
- Managed high volume of incoming calls, delivering exceptional customer service to enhance patient experience.
- Answered patient inquiries and resolved concerns promptly.
- Processed patient co-pays.
- Supported hospital and clinic operations using customer service skills while answering calls and checking patients in person.
- Prepared letters and documents for mailing as requested by supervisor or physician.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Transmitted medical records and requested patients insurance questions while using Epic.
Customer Service Representative
Capital One
Sioux Falls, SD
10.2014 - 12.2015
- Resolved customer complaints by implementing effective problem-solving techniques.
- Assisted customers with account inquiries and service requests efficiently.
- Educated customers on product features and benefits to enhance their experience.
Education
Tri-Valley High School
Colton, SDSome College (No Degree) - Nursing, and other hospital roles.
USDSU
Sioux Falls, SDSkills
- Appointment scheduling
- Patient registration
- Insurance verification
- Eligibility determination
- Electronic health records
- EPIC charting
- Patient education
- Payment collection
- Patient confidentiality
- Understanding and used my medical terminology knowledge
- Healthcare compliance
- Routing lab results
- Medical terminology
- Medical filing
- Team collaboration
- Effective communication
- Medical insurance
- Patient greeting
Timeline
Patient Service Representative Scheduler
Avera McKennan Hospital & University Health Center
12.2015 - Current
Customer Service Representative
Capital One
10.2014 - 12.2015
Tri-Valley High School
Some College (No Degree) - Nursing, and other hospital roles.
USDSU