Lisa Larson
Wausau,WI
Summary
Flexible hard worker ready to learn and contribute to team success. Well-versed Patient Service Representative with background in facilitating effective patient care through diligent coordination. Demonstrated strengths include robust communication skills and the ability to manage high-volume workflows in fast-paced healthcare environments. Past experience has shown capability in improving patient satisfaction levels, contributing significantly to team efficiency and fostering positive relationships between patients and medical staff.
Overview
40
40
years of professional experience
Work History
Patient Service Representative/Surgery Scheduler
Eye Clinic of Wisconsin
Wausau, WI
08.1989 - Current
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Assisted with the completion of medical forms and records.
- Scheduled patient appointments and procedures.
- Provided customer service by answering patient questions and addressing concerns.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Inputted patient demographic data into electronic health record system.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Answered incoming calls in a professional manner.
- Reviewed patient accounts for accuracy on a regular basis.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
Housekeeping Aide
Charter Hospital of the East Valley
Chandler, AZ
02.1988 - 06.1989
- Kept work areas neat and organized at all times while adhering to safety regulations.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Adhered to daily cleaning schedules and updated as needed based on demand.
Medical Records Clerk
Eye Clinic of Wisconsin
Wausau, WI
06.1985 - 06.1986
- Pulled patient records and transferred information to appropriate parties.
Education
High School Diploma -
Wausau West High School
Wausau, WI06-1986
Skills
- Electronic health records
- Patient scheduling
- Insurance verification
- Effective communication
- Conflict resolution
- Registration and scheduling
- Appointment scheduling
- Customer service
- Data entry
- Problem solving
Affiliations
In my spare time, I enjoy spending time with family and friends. Going on beach vacations with my husband, and bowling in a couples league during the fall and winter months.
Timeline
Patient Service Representative/Surgery Scheduler
Eye Clinic of Wisconsin
08.1989 - Current
Housekeeping Aide
Charter Hospital of the East Valley
02.1988 - 06.1989
Medical Records Clerk
Eye Clinic of Wisconsin
06.1985 - 06.1986
High School Diploma -
Wausau West High School
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