Deljean Gregg
Summary
Proficient and polite Patient Registrar dedicated to offering excellent customer service and administrative support. Skilled in ensuring timely patient processing through effective communication and staff coordination. Competent in scheduling, record keeping and insurance processing.
Overview
3
3
years of professional experience
Work History
Patient Registrar/Clinic Surgery Scheduler
Summit Healthcare Services
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05.2023 - 05.2026
- Collected and verified patient information for accurate registration.
- Assisted patients in completing necessary forms and documentation.
- Scheduled appointments using the electronic health record system.
- Coordinated insurance verification and eligibility checks for services.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Communicated effectively with healthcare staff regarding patient needs.
- Resolved registration issues through effective problem-solving techniques.
- Trained new staff on registration processes and software systems.
- Liaised with nurses and other clinical staff to process and direct patients to appropriate departments.
- Entered accurate diagnosis codes into the computer system for billing purposes.
- Greeted visitors and established purpose of visit to complete check-in procedure quickly.
- Attended meetings with senior management team members on a regular basis to provide updates on current initiatives.
- Trained new employees on proper use of registration systems and processes.
- Adhered to established departmental policies and procedures relating to patient registration processes.
- Processed payments from patients according to established policies and procedures.
- Answered phones promptly and courteously while addressing patient inquiries related to registration matters.
- Managed daily cash deposits for payments received from various sources such as insurance companies or individuals.
- Provided excellent customer service while assisting patients with questions regarding registration procedures.
- Performed quality assurance reviews on registrations completed by other staff members.
- Processed all required paperwork and forms related to the registration process and ensured that patient data was entered accurately into the system.
- Collected co-payments from patients at time of service or scheduled payment plans when necessary.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient health information.
- Reviewed patient records to ensure accuracy of demographic information and insurance eligibility.
- Verified insurance coverage and completed pre-registration process for new patients prior to their arrival.
- Followed up on outstanding accounts receivable inquiries and claims in a timely manner.
- Resolved discrepancies between hospital bills, payments received, and accounts receivable balances.
- Assisted in scheduling appointments, registering patients, and verifying insurance benefits.
- Verified and entered necessary information into patient management system.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Communicated with patients with compassion while keeping medical information private.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Managed patient records using electronic health record systems effectively.
- Coordinated with medical staff to confirm availability and resource allocation.
- Resolved scheduling conflicts with a focus on patient care and clinic efficiency.
- Assisted in training new staff on scheduling protocols and software usage.
- Assessed potential conflicts between multiple scheduled surgeries and resolved them efficiently.
- Provided support to surgeons, nurses, and other staff members regarding clinic surgery scheduling processes.
- Ensured that all necessary paperwork was completed accurately prior to each surgery.
- Reviewed daily schedules regularly in order to identify areas where changes may be necessary.
- Responded quickly to inquiries from patients about their upcoming surgeries.
- Resolved any discrepancies with insurance companies regarding payment or coverage for surgeries.
- Maintained accurate records of patient data, including medical history, insurance information, and contact details.
- Monitored incoming calls related to clinic surgery scheduling and responded promptly in a professional manner.
- Worked closely with anesthesiologists in order to coordinate anesthesia services for each case.
- Verified accuracy of patient data prior to surgery scheduling.
- Collaborated with billing department staff members to ensure timely submission of claims for reimbursement from insurance companies.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Managed patient check-in and check-out procedures and processed payments.
Education
Alchesay High School
Whiteriver, AZSkills
- Patient registration
- Electronic health records
- Insurance verification
- Appointment scheduling
- Data entry
- Customer service
- Workflow management
- Healthcare compliance
- Team collaboration
- Problem solving
Languages
English
Professional
Apache
Professional
Timeline
Patient Registrar/Clinic Surgery Scheduler
Summit Healthcare Services
05.2023 - 05.2026
Alchesay High School