Linda Leylani Calzada
Pinole,CA
Summary
Organized Patient Service Representative/Surgery Scheduler with 4 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
7
7
years of professional experience
Work History
Patient Service Representative/Surgery Scheduler
Sutter Health
08.2023 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Coordinated surgical team schedules for seamless procedure planning and execution.
- Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Assisted translate for patients in Spanish and English
- Maintained a preceptor on Oncology via Sutter Health EPIC training
Front Desk Receptionist/Dental Assistant
Allegro Dental
06.2020 - 07.2023
- Assisted with administrative task, including maintaining patient records, organizing files, and managing correspondence.
- Accurately recorded and conveyed messages to the appropriate doctors, ensuring clear and efficient communication.
- Managed high-volume phone calls, directing patient inquiries and appointment scheduling in a timely and professional manner .
- Increased guest retention by maintaining a welcoming and organized reception area.
- Assisted with patient procedures and provided neatly set up sterilized tools for doctor.
- Collaborated with the dental team to ensure seamless coordination of patient care and smooth workflow.
- Translated instruction to patients in Spanish or english.
- Provided paperwork for consent of patient before major procedures began.
- trainee capabilities with both men and women on either front reception and dental assistant.
Library Aide
Local Community Library
06.2017 - 06.2019
- Assisted library organization by accurately shelving books and materials according to theDewey Decimal System.
- Enhanced patron satisfaction by assisting with research inquiries and locating requested materials.
- Streamlined check-in and check-out processes for increased transaction efficiency at the circulation desk and issuing library cards.
- Participated and supported in library events and programs including set up, registration, and cleanup.
- Supported librarians in administrative tasks, such as data entry and inventory management
Education
High School Diploma -
De Anza High School
Richmond, CA06.2021
Skills
- Bookkeeping Support
- Interpreting physician orders
- Insurance verifying
- Document filing
- Appointment Scheduling
- Directing callers
- HIPAA Compliance
- Payment Collection
- Patient Intake
- Sterilization procedures
- Data entry proficiency
- Fluent in Spanish and English
- Documenting and Recording Information
- Punctual and Hardworking
- Problem-solving abilities
- Attention to Detail
- Written Communication
- Explaining Policy and Procedures
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative/Surgery Scheduler
Sutter Health
08.2023 - Current
Front Desk Receptionist/Dental Assistant
Allegro Dental
06.2020 - 07.2023
Library Aide
Local Community Library
06.2017 - 06.2019
High School Diploma -
De Anza High School