ALEXIS CHENEVERT
Tallahassee,USA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Retailer Contract Senior Analyst
Florida State Lottery
02.2025 - Current
- Create and update detailed procedures, step actions and job aids for management for work processes and training.
- Train new analysts, promoting skill development and a supportive environment that encourages knowledge sharing and professional growth.
- Receive Inbound and Outbound calls related to collections with Retailers across the State of Florida
- Collaborated effectively with Retailers to collect unpaid debt, explain account statuses and resolve disputes
- Collaborate with other areas within the State Lottery organization to better facilitate collection needs for retailers
Retailer Contract Analyst
Florida State Lottery
07.2024 - 02.2025
- Generated detailed reports for management on billing and collections activities
- Researched and updated customer payment information to ensure accuracy
- Receive Inbound and Outbound calls related to collections with Retailers across the State of Florida
- Collaborated effectively with Retailers to collect unpaid debt, explain account statuses and resolve disputes
- Collaborate with other areas within the State Lottery organization to better facilitate collection needs for retailers
OPS - Senior Clerk
The Florida Lottery
05.2024 - 07.2024
- Improved office efficiency by streamlining filing systems and organizing essential documents.
- Managed incoming correspondence, ensuring proper distribution and timely response from appropriate personnel.
- Reduced errors in document handling by implementing a thorough review process before submission or distribution.
Substitute Teacher, K-12
Leon County Schools
02.2024 - 06.2024
- Provided classroom instruction to students of all ages, in a variety of subjects, with a focus on promoting a safe and engaging learning environment
- Developed and facilitated activities that encouraged student collaboration and problem-solving
- Encouraged students to be active learners by creating interactive activities and assignments
Veterinary Receptionist
VetCor
11.2022 - 01.2024
- Managed incoming calls and emails to ensure all inquiries were answered promptly and professionally
- Maintained a database of patient records, ensuring accuracy and providing quick access to up-to-date information
- Trained new receptionists on office policies and procedures, resulting in a smoother onboarding process
Administrative Assistant
Hillsborough County Water Department
05.2022 - 07.2022
- Checked water systems within homes to ensure working properly.
- Verified all High and Low usages of water for customers.
- Sent out work trucks for any issues found with customer water systems.
Customer Service Associate
CVS Pharmacy
09.2018 - 08.2020
- Provided exceptional customer service, fostering a welcoming atmosphere that enhanced customer loyalty and satisfaction.
- Managed cash register operations, ensuring accurate transactions and contributing to a noticeable reduction in checkout wait times.
- Collaborated with team members to streamline inventory processes, leading to improved stock availability and reduced shortages.
Front of House Employee
Dairy Queen
06.2018 - 09.2018
- Rang up customers with front lobby and drive through.
- Maintained and handled orders for all front of house and drive through orders.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Front of House Employee
Zaxbys
01.2018 - 05.2018
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situation, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service.
- Performed opening and closing duties, ensuring the restaurant was ready for operations each day.
Education
Bachelor of Science - History
Florida A&M University
Tallahassee, FL05.2025
Skills
- Team cooperation
- Customer service
- Financial transactions
- Safety and cleanliness standards
- Training
Timeline
Retailer Contract Senior Analyst
Florida State Lottery
02.2025 - Current
Retailer Contract Analyst
Florida State Lottery
07.2024 - 02.2025
OPS - Senior Clerk
The Florida Lottery
05.2024 - 07.2024
Substitute Teacher, K-12
Leon County Schools
02.2024 - 06.2024
Veterinary Receptionist
VetCor
11.2022 - 01.2024
Administrative Assistant
Hillsborough County Water Department
05.2022 - 07.2022
Customer Service Associate
CVS Pharmacy
09.2018 - 08.2020
Front of House Employee
Dairy Queen
06.2018 - 09.2018
Front of House Employee
Zaxbys
01.2018 - 05.2018
Bachelor of Science - History
Florida A&M University
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