Alexis Chiles
Las Vegas
Summary
Dynamic customer service professional with extensive experience at Telus International, excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through effective communication and critical thinking. Skilled in data entry and CRM software, consistently improving service delivery processes and mentoring team members for operational excellence.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Telus International
Las Vegas, NV
09.2025 - Current
- Assisted customers with inquiries, providing accurate information and support.
- Resolved customer complaints, ensuring timely and effective solutions.
- Utilized CRM software to document interactions and track service requests.
- Collaborated with team members to enhance service delivery processes.
- Adapted quickly to new procedures and technologies in a fast-paced environment.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Claims Representative
RDI Connect
Henderson, NV
07.2024 - 09.2025
- Processed and reviewed claims for accuracy and compliance with company policies.
- Coordinated communication between clients, insurance adjusters, and medical providers to resolve claims issues.
- Analyzed claim documentation to identify discrepancies and initiate necessary follow-ups.
- Educated clients on policy details, coverage options, and claims processes to enhance customer satisfaction.
- Improved processing efficiency by implementing streamlined workflows and best practices in claims management.
- Mentored new staff on claims procedures, enhancing team knowledge and operational effectiveness.
- Utilized claims management software to track progress, ensuring timely resolutions of outstanding claims.
Dental Assistant
Absolute Dental Practice
Las Vegas, NV
02.2023 - 05.2024
- Assisted in patient preparations for dental procedures, ensuring comfort and understanding of treatment processes.
- Managed sterilization of instruments and equipment, adhering to strict infection control protocols.
- Conducted patient intake assessments, documenting medical histories and current dental concerns accurately.
- Supported dentists during procedures by providing necessary tools and maintaining clear communication throughout treatments.
- Scheduled appointments efficiently, optimizing patient flow while minimizing wait times in the office.
- Educated patients on post-operative care and oral hygiene practices to promote recovery and long-term health.
- Collaborated with team members to maintain a clean and organized work environment, enhancing overall practice efficiency.
Claims Representative ,
Blue Shield
Las Vegas, NV
04.2020 - 01.2023
- Processed and reviewed claims for accuracy and compliance with policies and regulations.
- Assisted clients in understanding coverage options and claims procedures to enhance customer satisfaction.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Developed training materials to enhance team knowledge of emerging healthcare regulations impacting claims management.
- Mentored junior representatives, providing guidance on effective communication and problem-solving techniques.
- Led initiatives to streamline claim processing workflows, reducing turnaround times significantly.
- Analyzed claim data trends to identify areas for process improvement and operational efficiency.
Education
Associate of Science - Medical Adminstation
Ultimate Medical Academy
Clearwater, FL04-2027
No Degree - Dental Assistanting
United Education Institute
Huntington Park, CA04-2024
High School Diploma -
Mountain View High School
San Jacinto, CA06-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Problem resolution
- Call center experience
- Customer relations
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- Sales Essentials Certificate
- ACE - Adobe Certified Expert, Photoshop
- MCAS - Microsoft Certified Application Specialist
- [Area of certification] Training - [Timeframe]
Languages
English
Full Professional
Timeline
Customer Service Representative
Telus International
09.2025 - Current
Claims Representative
RDI Connect
07.2024 - 09.2025
Dental Assistant
Absolute Dental Practice
02.2023 - 05.2024
Claims Representative ,
Blue Shield
04.2020 - 01.2023
Associate of Science - Medical Adminstation
Ultimate Medical Academy
No Degree - Dental Assistanting
United Education Institute
High School Diploma -
Mountain View High School