Alexis Clay
Memphis,TN
Summary
Motivated and reliable professional seeking a remote position in customer service, virtual support, or administrative assistance with a reputable company where I can apply strong communication and multitasking skills.
Overview
6
6
years of professional experience
Work History
Caregiver
Comfort Keepers
05.2024 - 2025
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
Remote Customer Service Representative
Amazon Virtual Support
01.2022 - 06.2024
- - Handled customer inquiries via chat, email, and phone with a 90%+ satisfaction rate
- - Processed orders, returns, and account troubleshooting in a fast-paced environment
- - Used CRM software (Salesforce, Zendesk) to document customer interactions
- - Maintained detailed knowledge of products and services to provide effective assistance
Data Entry Clerk - Remote
Conduent
05.2020 - 12.2021
- - Accurately entered large volumes of data from scanned forms into company systems
- - Performed quality control checks and corrected errors in documentation
- - Met daily and weekly productivity targets while working independently
- - Communicated with team leads via Slack and email to ensure task accuracy
Virtual Administrative Assistant
Upwork (Freelance)
03.2018 - 04.2020
- - Scheduled appointments, managed inboxes, and created spreadsheets for clients
- - Handled confidential information and maintained organized digital files
- - Provided excellent communication via Zoom, Google Meet, and email
- - Managed social media posts and engagement for small business clients
Education
High School Diploma - undefined
Millington Central High School
Millington, TN01.2014
Skills
- - Remote Communication (Zoom, Teams, Slack)
- - Data Entry & Typing (50 WPM)
- - Microsoft Office Suite (Word, Excel, Outlook)
- - Time Management & Self-Motivation
- - Customer Service & Conflict Resolution
- - CRM Systems: Salesforce, Zendesk
- - File Organization (Google Drive, Dropbox)
Timeline
Caregiver
Comfort Keepers
05.2024 - 2025
Remote Customer Service Representative
Amazon Virtual Support
01.2022 - 06.2024
Data Entry Clerk - Remote
Conduent
05.2020 - 12.2021
Virtual Administrative Assistant
Upwork (Freelance)
03.2018 - 04.2020
High School Diploma - undefined
Millington Central High School