Alexis Cordero
Peoria,AZ
Summary
Detail-oriented and dependable professional with 3 years of office experience and over a year of veterinary receptionist experience. Skilled in customer service, answering phone calls, data entry, scheduling, administrative support, and managing front-desk responsibilities. Strong computer skills, including Microsoft Office, with the ability to learn new programs quickly, communicate professionally, multitask, and stay organized in a fast-paced environment. Known for being adaptable, helpful, and committed to providing excellent customer service while maintaining a professional and welcoming atmosphere.
Overview
6
6
years of professional experience
Work History
Receptionist
Imperial Highway Animal Clinic
11.2024 - 08.2026
- Greeted clients and pets, managed front desk flow, and maintained welcoming reception area.
- Answered multi-line phones, routed calls, and scheduled appointments using veterinary practice software.
- Verified patient information, updated records, and maintained accurate client files.
- Collected payments, processed transactions, and explained basic service charges to clients.
- Coordinated appointment reminders, follow-up calls, and client communications to support clinic operations.
Shift Leader
Kids Empire
09.2023 - 2024
- Coordinated team schedules to ensure efficient shift coverage and operations.
- Trained new team members on equipment use and safety protocols.
- Monitored inventory levels and restocked supplies as needed during shifts.
FOOD SERVICE WORKER
Knotts berry farm
09.2022 - 12.2022
- Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift.
- Maintained cleanliness of work area including counters, tables, shelves, grills, fryers, ovens and refrigeration equipment.
- Developed strong interpersonal skills while interacting with customers and coworkers in a fast-paced environment.
SALES ASSOCIATE
Daiso
02.2021 - 09.2022
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Performed cleaning tasks, keeping store neat and organized.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Organized merchandise displays to promote higher levels of customer engagement.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Provided accurate information about products, prices and availability both in person and over the phone.
- Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices.
Education
HIGH SCHOOL DIPLOMA - Culinary, Accounting, Spanish Advanced
Valencia High School
Placentia, CASkills
Order Fulfillment
Account Management
Sales Expertise
Active Listening
Customer Relations
Credit Card Payment Processing
Microsoft Excel
Retail Sales Customer Service
Team coordination
Staff training and development
Shift scheduling
Staff supervision
Positive attitude
Shift paperwork completion
POS system operation
Cash handling
Sales expertise
Telephone skills
Data entry
Customer/Client relations
Document management
Timeline
Receptionist
Imperial Highway Animal Clinic
11.2024 - 08.2026
Shift Leader
Kids Empire
09.2023 - 2024
FOOD SERVICE WORKER
Knotts berry farm
09.2022 - 12.2022
SALES ASSOCIATE
Daiso
02.2021 - 09.2022
HIGH SCHOOL DIPLOMA - Culinary, Accounting, Spanish Advanced
Valencia High School