Alexis Criss

• Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
• Implemented performance management systems, providing constructive feedback and coaching opportunities for all employees.
• Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
• Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
• Led decision-making and implementation of HR policies, procedures, programs and functions.

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Analyzed HR business data to enhance decision-making and organizational efficiency and collaborated with other teams to identify trends and metrics, developing solutions, programs, and policies.
• Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
• Built high-performing teams through effective recruitment, training plans and implemented programs to promote positive moral and engagement.
• Stayed informed about regulatory changes and updates in governing laws to ensure continuous compliance across all 50 states.

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• Streamlined HR processes for increased efficiency by automating manual tasks and reducing paperwork.
• Organized team-building events and activities to foster collaboration, increase motivation, and improve overall mental and emotional health of our technicians.
• Managed conflict resolution by mediating disputes between employees, fostering a positive work environment.
• Collaborated with legal counsel to ensure compliance with federal, state, and local labor laws, minimizing risk exposure for the organization.
• Oversaw payroll administration duties ensuring accurate payment processing while adhering to relevant tax regulations.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Championed continuous improvement initiatives that enhanced operational performance across all departments.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor processes company wide.