Alexis Cruz
Hesperia,CA
Summary
Detail-oriented Retail Merchandiser talented in monitoring inventory levels and predicting product demand. Monitors supply levels and product marketing for optimal sales. Skillful in creatively conceptualizing and building artistic framework around any given assignment. Pays close attention to detail and creates displays which engage and intrigue.
Overview
5
5
years of professional experience
1
1
Certification
1
1
Language
Work History
Concession Merchandiser
Claire's
12.2023 - Current
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Inspected merchandise for quality and arranged proper display location on floor.
- Arranged consistent shelves, bins, and racks at 14 locations by following established planograms.
- Conducted regular store audits to verify compliance with company policies.
In Home Caregiver
In Home Support Services
07.2020 - 01.2024
- Respecting a client privacy rights at all times when providing services.
- Assisting with personal care services relating to bathing, restroom, oral hygiene and grooming.
- Delivered timely transportation services for medical appointments, grocery shopping, social events, or other necessary errands.
- Ensured proper body mechanics while transferring or repositioning to prevent injury.
Guest Service Manager
Pilot Travel Center
01.2023 - 10.2023
- Supervised day-to-day operations in the Customer Service Department Including Health and Safety Inspections.
- Hired and trained new employees, demonstrating best methods for serving customers.
- Oversaw daily cash handling procedures at the registers ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Ensured a safe and secure environment for both guests and staff by enforcing established safety procedures and protocols at all times.
Customer Service Manager
Vallarta Supermarket
03.2021 - 01.2023
- Supervised over 25 employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Also assist cashiers with price checks, conduct price audit and cashier's pickups including operating cash register and bag groceries as needed.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Enforced cleanliness.
Eviction Process Server
Rim Properties
01.2020 - 12.2022
- Serve legal documents to individuals in a professional and efficient manner.
- Including understanding the type of legal documents that can be served and the process of serving them.
- Keep record on time and place of delivery.
- If the resident cannot be located with then the 3-days' time period, following next step would be posted mail to serve documents directly to the resident correct address.
Volunteer
Desert Valley Hospital
01.2020 - 08.2022
- Maintaining the reception area and directing visitors to an correct area or using electronic messaging systems to alert hospital staff to visitors
- Running errands to hospital departments, helping nurses in pre/post. develop educational materials related to topics like diversity, inclusion, and sustainability.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Conducted rounds on assigned units to assess patient needs, addressing concerns promptly.
- Streamlined documentation processes by assisting with patient admission and discharge paperwork, expediting an overall process.
Cashier
Vallarta Supermarket
12.2020 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Verify that customers are of legal age to purchase alcohol or tobacco products.
- Process returns and exchanges of merchandise.
- Balance cleanliness of checkout area including tables, registers, windowsills and floors.
Courtesy Clerk
Vallarta Supermarkets
12.2019 - 12.2020
- Balance cleanliness of checkout area by sweeping floors and wiping down register.
- Also gift-wrap items and bagging groceries, stock shelves, rotate products, and removed expired items.
- Organize backroom areas for efficient storage and arrange promotional displays.
- Collected more than 6 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Ensure safety by monitoring the parking lot for any suspicious activity.
Education
Diploma -
Mojave High School
Hesperia, CA12.2019
Skills
Strong problem-solving and analytical capabilities
Develop Leadership / Communication Skills
Digital technology proficiency
Interpersonal skills
Hospital Skills/Patient Care
Cashiering/Cash Handling
Multitasking
Merchandising
Focus On Stress And Time Management
Retail management
Medical office experience
Organizational skills
Stocking
POS
Certification
- SERV Safe Manager, 02/01/23, 02/01/28, Completing the standards set forth for the SERV Safe Food Protection Manager Certification Examination, which is accredited by the American National Standards Institute (ANIS) Conference for food protection (CFP).
- EMCO Wheaton Retail, 03/01/23, 03/01/25, Completed Authorized Service Contractor training for installation, preventive maintenance and compliance testing on the following phase II EVR system CARB Executive Orders VR-203; VR-204; VR-207; VR-208; VR-501.
- Crime Scene Investigation, 06/01/24, Present, Has Successfully completed the course of studies for Crime Scene Investigation in Criminal Justice
Personal Information
- Title: Concession Merchandiser
- Work Permit: Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Work-life balancePaid sick leaveHealthcare benefitsFlexible work hoursCareer advancement401k matchWork from home optionPaid time offTimeline
Concession Merchandiser
Claire's
12.2023 - Current
Guest Service Manager
Pilot Travel Center
01.2023 - 10.2023
Customer Service Manager
Vallarta Supermarket
03.2021 - 01.2023
Cashier
Vallarta Supermarket
12.2020 - 03.2021
In Home Caregiver
In Home Support Services
07.2020 - 01.2024
Eviction Process Server
Rim Properties
01.2020 - 12.2022
Volunteer
Desert Valley Hospital
01.2020 - 08.2022
Courtesy Clerk
Vallarta Supermarkets
12.2019 - 12.2020
Diploma -
Mojave High School